Patrique Mercier Recruitment FR is thrilled to offer a position for a French Speaking Client Support Specialist. This role is ideal for individuals who are committed to delivering exceptional customer service and are ready to assist French-speaking clients with their inquiries in a professional and supportive environment.
Responsibilities
- Provide outstanding support to French-speaking clients through various communication channels, including phone, email, and live chat.
- Address customer inquiries related to products, services, and account concerns with professionalism and empathy.
- Troubleshoot customer complaints and provide timely resolutions to enhance customer satisfaction.
- Document all client interactions accurately in the CRM system for future reference.
- Work collaboratively with team members to maintain high standards of service and improve client experiences.
- Identify areas for service improvement and actively contribute to discussions on how to enhance customer support.
- Stay updated on product information to provide relevant details to clients.
Requirements
- Fluency in French and English, both written and spoken.
- Previous experience in customer support or a similar role is preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities with a focus on customer satisfaction.
- Able to manage multiple tasks effectively in a dynamic environment.
- Familiarity with CRM systems and basic computer skills.
- Enthusiastic and committed to providing remarkable customer service.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...