Patrique Mercier Recruitment FR is thrilled to announce a position for a French Speaking Client Relations Specialist. This role is ideal for those who are passionate about fostering strong client relationships and providing exceptional support to French-speaking customers within a vibrant and collaborative environment.
Responsibilities
- Engage with French-speaking clients through various channels, including phone, email, and live chat, to develop and maintain positive relationships.
- Address inquiries regarding products and services while providing personalized and friendly support.
- Efficiently manage and resolve client issues to ensure a high level of satisfaction and build loyalty.
- Accurately document all client interactions in the CRM system for comprehensive tracking and follow-up.
- Collaborate with team members to continuously improve service delivery and client relationship strategies.
- Identify opportunities for upselling or cross-selling based on understanding client needs.
- Stay informed about company offerings and industry trends to effectively relay relevant information to clients.
Requirements
- Fluency in French and English, both written and spoken.
- Experience in client relations, customer support, or a related role is preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities with a client-focused approach.
- Ability to multitask and prioritize effectively in a fast-paced environment.
- Proficiency in CRM software and standard computer applications.
- A genuine enthusiasm for building relationships and delivering exceptional service to clients.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...