Patrique Mercier Recruitment FR is delighted to present a rewarding opportunity for a Finnish Speaking Social Media Support Advisor. This position is ideal for individuals who are passionate about social media and dedicated to providing exceptional customer service. As a Finnish Speaking Social Media Support Advisor, you will be instrumental in engaging with our clients' Finnish-speaking audience and enhancing their overall experience.
Responsibilities
- Offer outstanding support to Finnish-speaking customers through various social media platforms, efficiently handling inquiries and resolving issues.
- Monitor social media channels for customer interactions, ensuring prompt responses to comments, messages, and queries.
- Engage proactively with users to build relationships and strengthen brand loyalty.
- Work closely with the marketing team to ensure brand messaging is consistent across all communications.
- Analyze customer feedback and interactions to identify trends, and provide insights to improve service offerings.
- Assist in creating engaging and culturally relevant social media content tailored to the Finnish audience.
- Stay informed about social media best practices and industry trends to enhance support strategies.
Requirements
- Fluent in Finnish and English, with strong written and verbal communication skills.
- Experience in social media support, community management, or customer service is preferred.
- In-depth knowledge of various social media platforms and their user engagement dynamics.
- Strong problem-solving skills and a customer-centric approach.
- Ability to multitask and manage priorities effectively in a fast-paced setting.
- Familiarity with social media analytics tools is a plus.
- A proactive team player with a positive attitude and a passion for delivering excellent customer service.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...