Patrique Mercier Recruitment FR is excited to offer a fantastic opportunity for a Finnish Speaking Multilingual Support Representative. This role is perfect for individuals who are dedicated to providing outstanding customer service and are fluent in multiple languages.
Responsibilities
- Provide exceptional customer support to clients in Finnish and other languages through various channels such as phone, email, and chat.
- Assist customers with inquiries, product issues, and technical support efficiently.
- Handle customer complaints with professionalism and work towards effective resolutions.
- Accurately document all interactions in the CRM system for future reference and tracking purposes.
- Collaborate with team members and liaise with other departments to ensure a seamless and positive customer experience.
- Engage in ongoing training to enhance product knowledge and customer service techniques.
- Proactively suggest enhancements to processes that improve customer satisfaction and service efficiency.
Requirements
- Fluency in Finnish and at least one additional language (English, Swedish, Danish, etc.), both written and spoken.
- Prior experience in a customer service role is preferred.
- Excellent communication and interpersonal skills are essential.
- Strong problem-solving abilities with a focus on ensuring customer satisfaction.
- Ability to manage multiple tasks effectively in a dynamic work environment.
- Familiarity with customer support software and Microsoft Office tools.
- Enthusiastic, adaptable, and committed to providing exceptional customer service.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...