Qiddiya Investment Company is on the lookout for a passionate and creative Executive Director - Visitors Experience to lead the development of exceptional guest experiences at our innovative entertainment and leisure destination. This influential position will play a crucial role in defining and enhancing the overall visitor journey, ensuring that each guest's interaction with Qiddiya is memorable, engaging, and exceeds their expectations.
As the Executive Director - Visitors Experience, you will oversee all aspects of our visitor services, including guest engagement, customer service strategies, and operational excellence. Your vision will guide our efforts to cultivate a vibrant atmosphere that embodies the spirit of adventure and discovery.
Key Responsibilities
- Develop and implement a comprehensive strategy for visitors' experience, focusing on engagement, satisfaction, and loyalty.
- Lead and manage the visitors experience team, creating a culture of excellence in guest services and support.
- Monitor and analyze visitor feedback and metrics to continuously improve services and offerings.
- Collaborate with various departments, including marketing, operations, and entertainment, to deliver seamless and unified visitor experiences.
- Design and execute innovative visitor engagement initiatives and programs that reflect Qiddiya’s values and enhance the overall guest journey.
- Ensure all visitor touchpoints—digital and physical—are optimized for user-friendliness, accessibility, and engagement.
- Stay informed on worldwide trends in guest services and experience design, incorporating best practices into Qiddiya’s framework.
- Report to senior management on visitors' experience strategies, performance metrics, enhancements, and ongoing initiatives.
- Foster a collaborative environment, encouraging feedback, creativity, and open communication among team members.
Requirements
- Bachelor's degree in Hospitality Management, Business Administration, Marketing, or a related field (Master’s degree preferred).
- A minimum of 10-15 years of experience in visitor experience management, customer service, or hospitality, with a focus on large-scale operations.
- Proven track record in developing and executing successful visitor experience strategies.
- Strong leadership and team management abilities, with experience in cultivating high-performing teams.
- Exceptional communication and interpersonal skills, with the ability to engage and inspire diverse audiences.
- Strong analytical skills and experience in leveraging data to drive decision-making and improvements.
- Creative thinker with a passion for crafting memorable and impactful visitor experiences.
- Familiarity with digital engagement tools, visitor management systems, and CRM software.
- Fluent in both Arabic and English is preferred.
Benefits
Offering a comprehensive compensation and benefits package.