End User Support Specialist

UpcoMinds, is seeking an End User Support Specialist to join our team for a banking-sector project delivered for one of our major clients.

This role is ideal for IT professionals with hands-on end-user support experience who enjoy solving problems, interacting with users, and working in a structured enterprise / banking environment.

Responsibilities:

• Serve as the first point of contact for end-users experiencing technical issues.
• Provide support via telephone, email, and in-person for hardware, software, and network problems.
• Diagnose and resolve technical issues and create detailed documentation of solutions.
• Assist in the setup, configuration, and troubleshooting of end-user devices, including desktops, laptops, and mobile devices.
• Ensure timely resolution of support tickets and maintain a high level of customer satisfaction.
• Collaborate with IT teams to implement new technologies and improve workflows.
• Conduct training sessions for end-users on new applications and technologies.
• Work in rotational shifts, if required

Requirements

• Minimum 6 months of experience as a support specialist, help desk technician, or similar role.
• Strong knowledge of IT systems, network troubleshooting, and Microsoft products.
• Excellent problem-solving skills and the ability to work under pressure.
• Ability to create and maintain clear technical documentation.
• Strong verbal and written communication skills.
• Fluency in Greek and English.

Benefits

• Competitive remuneration package
• Private health insurance
• Free access to LinkedIn Learning
• Continuous learning and career development opportunities within IT and consulting
• Exposure to enterprise-level and banking technologies
• A dynamic, collaborative, and professional working environment

Founded in 1997 in Brussels, UpcoMinds is a reliable IT partner specializing in Project Development, Consulting, Strategic Teaming, and R&D & Innovation.

With offices in Belgium, Greece, and Cyprus, we support organizations across Europe in delivering complex, high-impact technology initiatives. Our team of 200+ professionals operates in an agile and hybrid working model.

🔗 Learn more at: www.upcominds.com

UpcoMinds is committed to creating an inclusive working environment where all employees are treated with dignity and respect. We provide equal employment opportunities to all candidates.

Our recruitment consultants will review your CV and contact you shortly. If you do not hear from us within ten (10) working days, please consider that you have not been selected for this role.

By submitting your CV, you consent to its retention in our database for two (2) years, in accordance with GDPR, for the purpose of considering your application for current or future employment opportunities.