Dutch Speaking Customer Support for Ride-Sharing App Department

Mercier Consultancy is excited to announce an opening for a Dutch Speaking Customer Support Representative in our Ride-Sharing App Department! In this important role, you will be the primary point of contact for our Dutch-speaking users, providing outstanding support and assistance related to their ride-sharing experiences. Your language skills and customer service expertise will help ensure a smooth journey for our clients.

If you are enthusiastic about technology and mobility solutions, and you thrive in a fast-paced environment, this position is perfect for you! Join our dedicated team and play a key role in enhancing the customer experience for our ride-sharing app users.

Responsibilities

• Respond to customer inquiries in Dutch via phone, email, and chat
• Assist users with questions about app functionalities, account issues, and ride-related inquiries
• Document customer interactions and resolutions accurately in our support system
• Collaborate with internal teams to resolve complex customer issues
• Provide clear and detailed information about ride-sharing policies and procedures
• Gather user feedback to aid in the improvement of our services
• Engage in ongoing training to stay up-to-date with app updates and features

Requirements

• Fluency in Dutch and English, both written and verbal
• Prior experience in customer support, ideally within the tech or mobility sector
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proactive approach to ensuring customer satisfaction
• Able to manage multiple inquiries efficiently in a dynamic environment
• Familiarity with customer support tools and applications

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...