Mercier Consultancy is actively seeking a Dutch Speaking Customer Support Representative for our Food Delivery Service Department! In this essential role, you will be the voice of our company, helping Dutch-speaking customers with inquiries and issues related to their food delivery experiences. Your support will be key in ensuring that our customers enjoy a seamless and satisfying service.
If you have a passion for customer service and a love for food, this position could be perfect for you! You will be part of a collaborative team dedicated to delivering top-notch support while maintaining a friendly and positive atmosphere.
Responsibilities
- Provide customer support in Dutch through phone, email, and chat
- Assist customers with inquiries regarding orders, delivery times, and menu options
- Document customer interactions accurately in our support system
- Collaborate with the logistics and restaurant teams to resolve customer issues
- Offer solutions and guidance to ensure customer satisfaction
- Engage in training to stay updated on service features and promotions
- Gather customer feedback to help improve our services
Requirements
- Fluency in Dutch and English, both spoken and written
- Previous experience in customer support, preferably within the food delivery or hospitality sectors
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and keen attention to detail
- A customer-oriented mindset with a proactive approach to solving issues
- Able to manage multiple inquiries efficiently in a fast-paced environment
- Familiarity with customer support tools and software
Benefits
Competitive Monthly Salary
Monthly Performance Bonus
Fully Paid Relocation Package ( Flight, Transfer and Hotel )
Health Insurance
Private Health Insurance
2 Extra Salaries Per Year
Support In Finding Accommodation After Hotel
Fully Paid Training
And More...