Patrique Mercier Recruitment FR is thrilled to offer an exciting opportunity for a Dutch Speaking Customer Service Representative in the Manufacturing Industry. This role is designed for motivated individuals who are eager to provide exceptional support and assistance to Dutch-speaking clients while being part of a reputable organization.
Responsibilities
- Deliver excellent customer service to Dutch-speaking clients via phone, email, and chat, addressing inquiries related to manufacturing products and services.
- Assist customers with order processing, product specifications, and delivery schedules.
- Handle customer complaints efficiently, ensuring timely resolutions that uphold customer satisfaction.
- Maintain detailed knowledge of company products, services, and industry trends to provide accurate information to clients.
- Collaborate with production and logistics teams to facilitate smooth order fulfillment and resolve any operational issues.
- Document all customer interactions accurately to support service improvement initiatives.
- Build strong relationships with clients, encouraging trust and loyalty to the company's brand.
Requirements
- Fluency in Dutch and English, both written and spoken.
- Previous experience in customer service, preferably within the manufacturing or industrial sector.
- Strong communication and interpersonal skills.
- Ability to resolve issues promptly and effectively.
- Proficiency in customer service software and Microsoft Office applications.
- Detail-oriented with exceptional organizational skills.
- A proactive approach to customer service and a strong team player.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks