Patrique Mercier Recruitment FR is a well-respected recruitment agency focused on connecting talented individuals with exceptional job opportunities across Greece. We are excited to offer a position for a Dutch Speaking Customer Happiness Specialist. This important role is designed to ensure that our Dutch-speaking clients receive superior support and service, fostering lasting customer relationships and enhancing overall satisfaction.
Responsibilities
- Serve as the primary liaison for Dutch-speaking customers, providing support through various channels including phone, email, and live chat.
- Enhance customer satisfaction by efficiently addressing inquiries and resolving any concerns that arise.
- Document customer interactions and feedback using our CRM system, ensuring accurate record-keeping.
- Analyze customer feedback to identify trends and recommend improvements to the overall customer experience.
- Work collaboratively with different teams to implement solutions that boost customer happiness.
- Keep updated on product knowledge to provide insightful support and recommendations to customers.
- Foster a positive team dynamic by sharing ideas and participating in initiatives aimed at enhancing customer service.
Requirements
- Fluency in Dutch and English, with outstanding written and verbal communication skills.
- Prior experience in customer service or similar roles is preferred.
- Strong ability to build rapport and maintain effective relationships with customers.
- Excellent analytical and problem-solving skills, with a focus on customer satisfaction.
- Familiarity with CRM systems and customer support tools is a plus.
- Highly organized with a keen attention to detail when managing customer interactions.
- A genuine passion for delivering exceptional customer experiences and promoting customer happiness.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...