Patrique Mercier Recruitment FR is delighted to present an exciting opportunity for a Danish Speaking Online Shopping Advisor. If you have a passion for online retail and excel in customer service, we encourage you to apply. In this role, you will assist Danish-speaking customers throughout their shopping journey, ensuring they enjoy a seamless and satisfying experience.
Responsibilities
- Support Danish-speaking customers via chat, email, and phone with their online shopping inquiries.
- Provide detailed product information and personalized recommendations to enhance the shopping experience.
- Handle inquiries related to order status, returns, and exchanges in a friendly and efficient manner.
- Identify customer needs and deliver tailored solutions to boost satisfaction.
- Stay informed about products, promotions, and company updates to provide accurate information to customers.
- Maintain accurate documentation of customer interactions for follow-up and quality assurance.
- Work closely with colleagues and other departments to resolve issues and enhance service delivery.
Requirements
- Fluency in Danish and English, with strong verbal and written communication abilities.
- Experience in customer service, especially in an online shopping or e-commerce context.
- A passion for e-commerce and a keen understanding of online shopping preferences.
- Able to build rapport with customers and provide empathetic support.
- Familiarity with customer service technology and e-commerce platforms.
- Excellent organizational skills, capable of multitasking and managing various inquiries effectively.
- A positive, team-oriented attitude with a dedication to exceeding customer expectations.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...