Patrique Mercier Recruitment FR is excited to present an opportunity for a Danish Speaking Mobile Support Specialist. This position is perfect for individuals who have a strong passion for mobile technology and a commitment to exceptional customer service. In this role, you will provide assistance to Danish-speaking clients, addressing their mobile device queries and technical problems to ensure a smooth customer experience.
Responsibilities
- Deliver high-quality support to Danish-speaking customers via phone, email, and chat regarding mobile device-related inquiries.
- Troubleshoot and resolve various technical problems related to mobile applications, connectivity, and device setup.
- Help customers enhance their mobile device usage by offering personalized solutions tailored to their needs.
- Accurately document all support interactions and resolutions in the customer relationship management (CRM) system.
- Collaborate with technical teams to escalate complex issues and contribute to the continuous improvement of support processes.
- Follow up with customers to ensure complete resolution of their issues and confirm satisfaction with the support provided.
- Stay informed about the latest developments in mobile technology to provide relevant and up-to-date assistance.
Requirements
- Proficiency in Danish and English, with excellent verbal and written communication skills.
- Prior experience in mobile support or technical support is highly desirable.
- Strong diagnostic and troubleshooting skills, particularly with mobile devices.
- Exceptional customer service abilities and effective communication skills with a diverse clientele.
- Familiarity with mobile applications and support tools is an advantage.
- Ability to work independently and efficiently within a remote working environment.
- A genuine interest in technology and a commitment to continuous learning in the mobile industry.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...