Patrique Mercier Recruitment FR is delighted to announce a fantastic opportunity for a Danish Speaking Customer Loyalty Advisor. This position is designed for individuals who are passionate about delivering exceptional customer service and keen on fostering customer loyalty through meaningful interactions.
Responsibilities
- Provide exemplary support to Danish-speaking customers, focusing on building lasting relationships and enhancing loyalty.
- Handle customer inquiries regarding accounts, products, and loyalty programs with professionalism and care.
- Proactively engage with customers to provide updates, resolve issues, and collect feedback to improve the customer experience.
- Promote loyalty initiatives, clearly communicating benefits to encourage ongoing customer engagement with the brand.
- Collaborate with various departments to ensure an outstanding customer service experience and swift resolution of issues.
- Monitor and analyze customer feedback and loyalty data to recommend enhancements in service and support.
- Maintain detailed records of customer interactions and insights in the CRM system for tracking and analysis.
Requirements
- Fluency in Danish and English, both written and spoken.
- Experience in customer service or customer loyalty roles, ideally within retail or service industries.
- Excellent communication and interpersonal skills, with a commitment to customer satisfaction.
- Familiarity with CRM software and adeptness in Microsoft Office applications.
- Analytical mindset with strong problem-solving abilities and a proactive approach.
- Able to work effectively in a team environment and adapt to diverse customer needs.
- Availability to work flexible hours, including evenings and weekends as necessary.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...