Patrique Mercier Recruitment FR is a leading recruitment agency dedicated to linking talented individuals with remarkable job opportunities across Greece. We are pleased to announce a fantastic opportunity for a Danish Speaking Customer Happiness Specialist. In this pivotal role, you will focus on ensuring that our Danish-speaking customers enjoy outstanding support and service, enhancing their overall satisfaction with our offerings.
Responsibilities
- Act as the main contact for Danish-speaking customers, providing assistance via phone, email, and live chat.
- Ensure a high level of customer satisfaction by responding to inquiries and resolving issues in a timely and effective manner.
- Document all customer interactions and feedback in our CRM system to maintain accurate records for analysis.
- Analyze customer feedback to identify trends and suggest improvements to the customer experience.
- Collaborate with other departments to implement efficient solutions that enhance customer happiness.
- Stay informed about product updates and company initiatives to provide informed support to customers.
- Contribute positively to team initiatives, sharing insights and participating in projects aimed at improving customer satisfaction.
Requirements
- Fluency in Danish and English, with excellent written and verbal communication skills.
- A background in customer service or related roles is highly preferred.
- Strong interpersonal skills and the ability to connect with customers effectively.
- Problem-solving mindset focused on delivering an exceptional customer experience.
- Familiarity with CRM systems and customer support tools is advantageous.
- Strong organizational skills and attention to detail when handling customer inquiries.
- A commitment to providing outstanding service and fostering customer happiness.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...