Patrique Mercier Recruitment FR is excited to announce a great opportunity for a Czech and English Customer Service Agent for a reputable Digital Company. This position is crafted for individuals who thrive in a fast-paced environment and have a strong desire to provide excellent customer support to Czech-speaking clients while also assisting English-speaking customers.
Responsibilities
- Provide exceptional customer support to Czech and English-speaking clients via phone, email, and chat.
- Assist customers with inquiries about products, services, and digital solutions.
- Diagnose and resolve customer issues effectively to ensure a high rate of customer satisfaction.
- Maintain a thorough understanding of the company's digital offerings to provide accurate and helpful support.
- Document all customer interactions and update records in the CRM system.
- Collaborate with internal teams to escalate and resolve complex customer issues.
- Participate in training sessions to enhance both product knowledge and customer service skills.
Requirements
- Fluency in both Czech and English, both written and spoken.
- Experience in customer service, preferably in a digital or technology-related field.
- Strong communication and interpersonal skills.
- Proficient in problem-solving and conflict resolution.
- Familiarity with customer service software and Microsoft Office suite.
- Detail-oriented with excellent organizational skills.
- A keen interest in digital solutions and technology, along with a commitment to providing outstanding customer service.
Benefits
- Comprehensive training fully covered
- Secure employment along with opportunities for career growth
- Competitive salary
- Extra health insurance options
- Access to over 50 benefits and services tailored to your needs
- A welcoming international workplace culture
- Ongoing support and learning opportunities
- Bonuses for referring new employees
- Financial assistance for relocation, including transportation, hotel accommodations, rent, and help in securing a long-term place to live