RESPONSIBILITIES
- Providing customer support and technical issue resolution via email, chat, social media, and other online platforms.
- To be able to handle multiple concurrent chat and email, outbound calls interactions while addressing frequent start and stops from emails, social media interactions, and other online platforms.
- Identifying correcting and advising on technical issues in the customer’s computer, mobile app, and/or video game console.
- Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.
- Escalating real-time issues to client/supervisor.
- Translate Japanese to English or Chinese and vice versa.
- Report and minutes writing in Japanese and/ or English.
- Attend Japanese client meeting if required
Requirements
REQUIREMENTS
- English (fluent), Chinese (fluent) and Japanese (fluent-business level), with N2 Certification.
- 2-3 years of experience of working in a global environment in a similar position of advantage.
- Requires to work on weekends and public holidays with a fixed schedule onsite at the Side Malaysia office.
- Strong in both written and communicating in English, Chinese and Japanese - in order to liaise with Japanese speaking associates
- Ability to deliver excellent customer service quality utilizing soft skills
- Able to understand games from a gamer’s perspective and give indepth gaming and PC/console troubleshooting support
- Ability to solve and analyze information accurately with appropriate speed and guidelines
- Team player
- Those with strong interest in games are preferred but we do welcome those with good customer service equivalent industry.
Benefits
Transport allowance, medical reimbursement