Customer Support Engineer

The Role:

As a Customer Support Engineer, you will be the first point of contact for our customers, combining strong technical intuition with excellent customer communication. You enjoy digging into problems, identifying root causes, and translating technical concepts into clear, actionable guidance for customers.

Responsibilities:

• You will be the first point of contact for our customers by email and chat

• You will handle and coordinate product-specific inquiries, engaging with external stakeholders

• Diagnose and troubleshoot technical issues across messaging, integrations, and telecom workflows

• Identify root causes of customer issues and collaborate with engineering to drive resolution

• Reproduce issues, validate fixes, and communicate outcomes clearly to customers

Requirements:

• You have excellent communication skills and are comfortable speaking to all sorts of customers

• You are a creative problem solver - when you encounter issues you expedite resolution by offering your own potential fixes

• You are a self-starter with a proactive attitude and the mind-set to work in a start-up environment

• Understanding of technical concepts such as APIs, logs, webhooks, and basic scripting