Customer Success Manager (Credit & Collections Management)

Sidetrade (Euronext Growth: ALBFR.PA) is an AI company redefining how enterprises secure and accelerate cash flow. At the core of its applications is Aimie, Sidetrade’s agentic AI, trained on more than $7.7 trillion in B2B transactions.

Sidetrade’s AI-Powered Order-to-Cash Platform transforms financial operations, helping leading enterprises increase revenue, protect profitability, and optimize working capital, positioned as a Gartner® Magic Quadrant™ Leader since 2022.

Powered by a proprietary Order-to-Cash Data Lake and domain expertise, Aimie continuously learns and operates autonomously across the Order-to-Cash. This co-worker drives agility, informs decision-making, and ensures reliable execution. Aimie enables finance, sales, and customer-facing teams to unlock working capital and strengthen resilience. Sidetrade supports businesses in 85 countries and employs 450 people across North America, Europe and Asia-Pacific.

For more information, visit us at www.sidetrade.com and follow us on LinkedIn at @Sidetrade.

We value passion over perfection—so if you’re eager to learn and bring the right energy, we want to hear from you. Be you. Grow with us. 

Curious about Sidetrade? Catch the Sidetrade Inside Out podcast. 

Requirements

As a Customer Success Manager, you’ll be in charge of a portfolio of our enterprise clients - driving adoption and outcomes leading to renewals, expansion, and advocacy.

What You’ll Be Doing:

• Be the main point of contact between the company and a set of named enterprise accounts
• Provide insights to customers to ensure that they get the most out of the Sidetrade solution(s) they use
• Be the voice of the customer when dealing with the Product Management, Professional Services and Support teams
• Gauge customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements
• Identify upsell and cross sell opportunities and collaborate closely with the Sales team to support renewals and expansion opportunities
• Understand each customer outcomes by communicating with key stakeholders, analyze customer health metrics, run Customer satisfaction survey, support Customer Innovation Workshops

What you will bring to the role:

• 5+ years of experience as a Credit / Collections Manager in large organizations
• Ability to manage a portfolio of enterprise clients with projects running simultaneously
• Strong client facing skills
• Excellent time management skills
• Excellent presentation skills, both verbal and written communication
• Good knowledge of Receivables Management technology
• Success working in a fast-paced environment with a rapidly growing company
• Bachelor's or Master's degree in Finance, Business Administration, Economics or relevant field
• Open to some travel to meet with customers

At Sidetrade, we cultivate a multicultural environment that fuels innovation. With over 22 nationalities represented, we strongly value diversity, gender equality, inclusivity, and fairness. As an equal opportunity employer, we reject all forms of discrimination and harassment. Your unique contributions are celebrated, driving collective success in our inclusive workplace.

Discover more on www.sidetrade.com

Agencies

Only applications from invited agencies through the Workable portal will be accepted. Unsolicited CVs sent directly to managers or HR will not incur any fees.