Customer Success Manager - Credit & Collections Management

Sidetrade (Euronext Growth: ALBFR.PA) is an AI company redefining how enterprises secure and accelerate cash flow. At the core of its applications is Aimie, Sidetrade’s agentic AI, trained on more than $7.7 trillion in B2B transactions.

Sidetrade’s AI-Powered Order-to-Cash Platform transforms financial operations, helping leading enterprises increase revenue, protect profitability, and optimize working capital, positioned as a Gartner® Magic Quadrant™ Leader since 2022.

Powered by a proprietary Order-to-Cash Data Lake and domain expertise, Aimie continuously learns and operates autonomously across the Order-to-Cash. This co-worker drives agility, informs decision-making, and ensures reliable execution. Aimie enables finance, sales, and customer-facing teams to unlock working capital and strengthen resilience. Sidetrade supports businesses in 85 countries and employs 450 people across North America, Europe and Asia-Pacific.

For more information, visit us at www.sidetrade.com and follow us on LinkedIn at @Sidetrade.

We value passion over perfection—so if you’re eager to learn and bring the right energy, we want to hear from you. Be you. Grow with us. 

Curious about Sidetrade? Catch the Sidetrade Inside Out podcast. 

Requirements

As a Customer Success Manager, you’ll be in charge of a portfolio of our mid-market clients - driving adoption and outcomes leading to renewals, expansion, and advocacy.

What You’ll Be Doing:

• Serve as the primary point of contact for a portfolio of 25-30 named Mid-Market accounts. 

• Act as a trusted advisor, leveraging deep Accounts Receivable (AR) expertise to identify challenges and recommend best practice solutions. 
• Ensure customers maximize value from Sidetrade solutions through strategic guidance and insights. 
• Represent the voice of the customer internally, collaborating with Product, Professional Services, Support, and Sales teams. 
• Lead strategic business reviews, analyze KPIs, and align with customer leadership on growth opportunities. 
• Identify and support upsell, cross-sell, renewal, and expansion opportunities. 
• Monitor customer health, engage key stakeholders, and de-escalate complex issues to ensure successful outcomes. 

What you will bring to the role:

• 10+ years of progressive experience with Order to Cash Management 
• Proven ability to manage a portfolio of 25–30 Mid-Market clients while overseeing multiple concurrent projects. 
• Strong client-facing and relationship management skills. 
• Excellent time management and organizational abilities. 
• Exceptional verbal, written, and presentation skills. 
• Solid understanding of Receivables Management technologies (Sidetrade, HighRadius, GetPaid...) and best practices. 
• Comfortable navigating and discussing enterprise systems and their business impact; experience with major ERPs (e.g., SAP, Oracle, NetSuite) is a plus. 
• Strong data-driven mindset with practical experience leveraging BI tools, including Tableau and Power BI. 
• Demonstrated success in a fast-paced, high-growth environment. 
• Bachelor’s or Master’s degree in Finance, Business Administration, Economics, Accounting, or a related field. 
• Willingness to travel occasionally to meet with customers. 

At Sidetrade, we cultivate a multicultural environment that fuels innovation. With over 22 nationalities represented, we strongly value diversity, gender equality, inclusivity, and fairness. As an equal opportunity employer, we reject all forms of discrimination and harassment. Your unique contributions are celebrated, driving collective success in our inclusive workplace.

Discover more on www.sidetrade.com

Agencies

Only applications from invited agencies through the Workable portal will be accepted. Unsolicited CVs sent directly to managers or HR will not incur any fees.