Customer Success Coordinator @ instacar
At instacar, we’re not just transforming the way people move—we’re pioneering the future of transportation and mobility. Established in 2018 and officially launched in September 2019, instacar is the first fully digitized mobility-as-a-service scale-up. Our vision is to be the ultimate one-stop mobility app, providing comprehensive services for all drivers. Our mission is to revolutionise perceptions of new - age mobility through technology and a customer-centric approach. At instacar, we are focused beyond just leasing cars, we are dedicated to serving drivers.
Our Core Values:
instacar is guided by our core values: Be Fair, Be Bold, Be Patient. We’re committed to fairness in all our collaborations, bold innovation and patience in our growth.
Our Milestones:
In less than five years, we’ve achieved significant milestones, establishing four prominent instacar points, investing in micro-mobility, and developing our own tech tools like instafleet, a fleet management solution, crafted in-house to streamline operations. Additionally, our all-in-one app provides instadrivers with a centralised platform to manage every aspect of their vehicle subscription seamlessly.
Why Join #instateam?
As we experience rapid growth rates of over 100% annually, supported by esteemed investors like Autohellas, and Elikonos Capital, and achieving a revenue for 2024 of ≈ €24million and being on track to surpass €35 million in 2025, fueled by a strong market presence, we're on the lookout for dynamic individuals to join our #instateam. At instacar, your voice matters, your creativity thrives, and your impact is tangible. With a human-centered approach and an unwavering commitment to excellence, instacar offers an environment where innovation flourishes, and every contribution is valued.
Your Role:
Are you a self-motivated individual with a passion for delivering exceptional customer experiences? If so, instacar wants you onboard! We're looking for a Customer Success Coordinator to join our Operations team at instacar. If you're proficient in client communication, can juggle multiple priorities and are committed to delivering positive client experience, you could be the ideal candidate for this role. Reporting to the Customer Success Team Lead, you'll play a pivotal role in ensuring our customers' satisfaction and success.
Your Responsibilities:
- Support customers with all after-sales needs, including maintenance, breakdowns, and accident-related processes, ensuring timely and accurate information at every stage.
- Guide customers through required documentation, contracts, insurance forms, and procedural steps, ensuring complete and correct collection of all materials.
- Coordinate with workshops, service centers, and insurance partners to ensure smooth service and repair processes and adherence to expected timelines.
- Monitor repair and maintenance progress, identify potential delays, and collaborate with service providers to resolve issues promptly.
- Manage disputes related to charges or technical matters by conducting objective investigations and providing clear, well-documented resolutions.
- Maintain organized and detailed records for all after-sales cases, ensuring transparency and complete traceability.
- Collaborate with internal teams (Operations, Technical, Logistics, Finance) to improve processes and deliver consistently high-quality customer support.
- Deliver exceptional customer service, fostering long-term relationships and enhancing overall customer satisfaction.
Requirements
We value individuals who:
- Possess excellent communication skills and the ability to handle demanding situations with calmness and professionalism.
- Bring 3–5 years of experience in Customer Success, After Sales, Fleet Management, Insurance Claims, or other client-facing roles.
- Have a solid technical understanding of vehicles (mechanical systems, common failures, EV/hybrid basics) to effectively communicate with workshops and customers — without performing any technical or repair work themselves.
- Are comfortable using fleet management tools, managing work orders, and interpreting basic data related to vehicle maintenance and usage.
- Are highly organized, detail-oriented, and able to manage multiple open cases at once.
- Collaborate effectively across different departments and external partners.
- Are fluent in both Greek and English, in writing and speech.
- Are results-driven team players who can quickly adapt their priorities to meet daily business needs.
Benefits
- The opportunity to work with the best in the business, each excelling in their respective fields.
- A supportive, entrepreneur environment where creativity flourishes, and new ideas are welcome.
- Competitive compensation and benefits package, including premium private health & life insurance program.
- A welcoming, cozy office
- Additional perks such as:
- Big discounts (25% and over) on various health, exercise, and nutrition services.
- A birthday gift card to celebrate your special day.
- Opportunities for career growth and advancement, with a commitment to hiring from within.
- 10 free days of a car of your choice to experience the convenience of instacar firsthand.
- Exclusive cost rates for instacar leasing, because why drive anything else?
- Access to top-notch technology and the chance to attend PAO BC basketball games.
instacar is an Equal Opportunity Employer, committed to diversity, inclusion, and creating an environment where all employees can thrive, regardless of background or identity.
Ready to drive innovation with us? Apply now and become part of #instateam!