Customer Service Representative (Remote)

Join Our Team as a Customer Service Representative (Remote) in Tempe, AZ!

About Imagine Learning:

Imagine Learning is at the forefront of an exciting new era of using technology to improve education. Our award-winning digital curricula allow students of all abilities to develop their language, literacy, and math skills. Our solutions provide feedback and guidance to help teachers personalize instruction and give every student the support they need to succeed. At Imagine Learning, we're passionate about transforming the lives of students and educators through powerful, engaging, and effective digital curriculum.

Job Description:

As a Customer Service Representative with Imagine Learning, you will play a crucial role in supporting our mission of transforming education through technology. In this remote position based in Tempe, AZ, you will be responsible for providing exceptional customer service to our clients, including teachers, administrators, and district leaders. You will serve as the first point of contact for any inquiries or issues, handling them with professionalism, empathy, and efficiency.

Key Responsibilities:

• Answering incoming calls and emails from clients and providing timely and accurate solutions
• Assisting clients with navigating our digital platform and troubleshooting technical issues
• Collaborating with internal teams to escalate and resolve complex problems
• Maintaining detailed records of customer interactions and transactions
• Providing feedback to improve customer experience and product usability

Qualifications:

• Excellent communication skills, both written and verbal
• Strong problem-solving abilities and attention to detail
• Ability to work well independently and as part of a team
• Experience in customer service or support role preferred
• Proficiency in using digital tools and platforms

Benefits:

• Competitive compensation and benefits package
• Opportunities for professional development and growth
• Flexible work schedule and remote work options
• Collaborative and inclusive company culture

About Imagine Learning:

Imagine Learning is an award-winning educational technology company dedicated to transforming education by providing students with engaging, personalized digital curriculum. Our solutions help educators support all learners in developing their language, literacy, and math skills. Through feedback and guidance, we empower teachers to personalize instruction and help every student succeed. At Imagine Learning, we are committed to making a positive impact on education and changing the lives of students and educators across the country.