Customer Service Manager

Position:  Customer Service Manager

Working hours: 10AM - 5PM MST
Location: South Africa
Salary Range: USD1200 to USD1500 depending on experience 

Role Overview

As the Customer Service Manager (Reservation Agent), you'll be the voice of the company—serving as the first point of contact for both new and returning clients. You'll be responsible for managing high call volumes during peak seasons, efficiently processing reservations through the MOODS system, and delivering exceptional service every time.

Key Responsibilities

• Handle incoming reservation calls from clients, both new and existing
• Accurately input client information, booking details, and payment data into the MOODS system
• Manage high call volumes during peak seasons (November–March and late May–mid September)
• Maintain a calm, friendly, and professional tone on all calls
• Respond to last-minute booking requests with urgency and composure
• Ensure all interactions reflect the high service standards of Lone Mountain Limo

Ideal Candidate Profile

• Prior experience in a customer service or reservations role (3+ years preferred but not required)
• Excellent communication skills; clear and calm English (accents welcome if easily understood)
• A humble, welcoming demeanor with a genuine desire to help people
• Highly organized and capable of managing multiple tasks simultaneously
• Comfortable working in a quiet environment free from distractions and background noise
• Eager to learn and open to training
• Tech-savvy and comfortable navigating software systems
   

Technical Requirements

• Reliable high-speed internet connection
• Quiet, distraction-free home workspace
• Personal phone may be used for call routing (until IVR system is implemented)