Customer Service - Learning & Development

• Develop the CS Learning & Development Team
• Ensure all source of knowledges are available with good quality
• Optimize Knowledge Management System (KMS) to support great quality service
• Ensure all Standard Operating Procedures (SOPs) are in place
• Design, plan and monitor training module and activity to improve service quality
• Cross funtional collaboration to ensure CS readiness related to new feature, product or services (Product Team, Ops, etc)
• Monitor and evaluate the L&D team performance
• Provide comprehensive reports to the Performance Management Manager with determined periods

Requirements

• Minimum a Bachelor Degree from any majors
• Strong understanding of end-to-end Learning & Development Framework
• Experienced in investment, financial technology, and banking industry is a plus
• Experienced in develop SOP, Training and  Knowledge Management System Optimization
• Strong sense of quality and process improvement
• Fluent in english both written and verbal (min. medium level)
• Dynamic, agile and full-energy person, along with good can do attitude
• Able to works with cross-functional collaboration