Job Title: Customer Service Agent
As a Customer Service Agent at Ninja, you will be the frontline representative, dedicated to providing outstanding support to our customers. You will handle inquiries, resolve issues, and ensure a positive customer experience across all interactions.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat, maintaining a friendly and professional demeanor.
- Assist customers with their issues regarding orders, product information, and service-related queries.
- Listen to customers' concerns and provide effective solutions in a timely manner.
- Document customer interactions accurately and maintain up-to-date records in the CRM system.
- Follow up with customers to ensure their issues are resolved to their satisfaction.
- Collaborate with other departments to address customer needs and improve service delivery.
- Participate in training sessions to enhance product knowledge and service skills.
- Contribute feedback and ideas to improve the customer service process.
Requirements
- High school diploma or equivalent; a bachelor's degree is a plus.
- Previous experience in a customer service role, preferably in a fast-paced environment.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and a customer-centric mindset.
- Proficiency in using customer service software and CRM systems.
- Ability to work independently and as a part of a team.
- Willingness to learn and adapt to new processes effectively.