Customer Service Advocate

Why ClearStar Needs You:

As a Client Service Advocate (CSA), you'll join ClearStar's dynamic Client Services team supporting our Retail clients. You will be on the front lines of customer success, acting as the first point of contact for users seeking help with our background screening platforms. Your support ensures smooth client operations, contributes to user satisfaction, and helps maintain ClearStar’s high standards of service and reliability.

What You'll Do:

• Provide front-line support to clients via phone, email, and live chat across various ClearStar platforms (Aurora, ScreenMeNow, MIS Admin, Gateway Tools).
• Troubleshoot technical and service-related issues and deliver accurate, user-friendly solutions.
• Conduct client training and screen-share demonstrations as needed.
• Collaborate with cross-functional teams (Technical Services, Records & Verification, Sales, Implementation, and Account Management) to resolve client issues.
• Manage ticketing and case documentation through Zendesk CRM.
• Participate in system testing, new feature feedback, and continuous service improvement.
• Assist with order management and supplier configuration updates.
• Contribute to knowledge sharing and documentation enhancements.

What You'll Need:

• Associate’s degree or equivalent work experience; bachelor’s degree preferred.
• 1–2 years of experience in client service, customer support, or technical helpdesk.
• Experience with CRM/ticketing systems such as Zendesk and Microsoft Office tools.
• Strong communication and interpersonal skills for client-facing interactions.
• Ability to manage multiple priorities while maintaining a high attention to detail.
• Comfortable troubleshooting and explaining technical issues clearly to non-technical users.
• Experience in the background screening industry or familiarity with FCRA is a plus.

Remote Work Qualifications

• High-speed internet (minimum 75 Mbps download / 10 Mbps upload)
• Dedicated, quiet, and secure home office space

Compensation & Benefits

Exciting and meaningful learning and development opportunities await at ClearStar! Join us on a journey of discovery and empowerment - where every opportunity is a steppingstone to success and growth. This position is also eligible for excellent benefits that include paid healthcare and life insurance premiums, low-cost dental and vision insurance, company-paid basic life insurance and a company-paid Short-Term Disability policy, employee assistance program, 401(k) matching up to 4%, time off, 9 company paid holidays, and 2 additional days of paid time off for volunteer activities. 

The position is eligible for the Searching for Stars Employee Referral Program.