Welcome to Infinity Digital Solutions—where remote work is not just a perk, it is the foundation of everything we do. We operate as a fully distributed organization connecting qualified individuals to some of the most in-demand remote positions available today, including customer support. Our platform is built on the belief that geography should never limit your career potential. Whether you are a stay-at-home parent, a recent graduate, or simply someone seeking a better work-life balance, Infinity Digital Solutions has opportunities tailored to your situation. All of our listed positions offer competitive hourly pay, flexible scheduling, and the freedom to work from wherever you feel most productive.
The Role: Customer Experience Chat Agent (5)
As a Customer Experience Chat Agent (5), you will join a distributed team of professionals who handle customer support tasks for our growing client base. This role was specifically designed to be accessible—we know that many talented people are locked out of traditional employment due to location, childcare, or other life circumstances. That is exactly why Infinity Digital Solutions built a streamlined, remote-first onboarding process that gets you trained and earning quickly. You will work independently but never in isolation; our digital team channels and weekly check-ins ensure you always have the support you need. Your performance is measured by output quality and reliability, not hours logged.
Day-to-Day Responsibilities
- Handle multiple simultaneous chat conversations without sacrificing quality.
- Meet or exceed daily resolution and response-time targets set by the client.
- Complete end-of-shift reports documenting key metrics and unresolved issues.
- Resolve customer issues efficiently by following established guidelines and escalation protocols.
- Log all customer interactions accurately in the client's CRM system.
- Identify and flag recurring issues to the team lead for process improvement.
- Respond to inbound customer inquiries via live chat software in a professional and timely manner.
- Maintain a strong customer satisfaction score by delivering accurate, empathetic responses.
Requirements
- Self-motivated with the ability to maintain focus and productivity in a home environment.
- Access to a reliable computer (PC or Mac) and a stable, high-speed internet connection.
- High school diploma or GED equivalent is preferred but not required.
- Available to commit to a minimum of 15–20 hours per week during scheduled shifts.
- Comfortable navigating multiple browser tabs and software applications simultaneously.
- No prior experience required — comprehensive paid training provided upon hire.
What We Offer
- Supportive virtual team environment with regular async check-ins.
- Comprehensive paid onboarding — all necessary training is provided at no cost to you.
- 100% remote — work from anywhere in the United States with zero commute.
- Competitive pay of $25.00–$35.00 per hour, paid weekly via direct deposit or PayPal.
- Monthly remote work stipend available for qualifying full-time positions.
- Performance-based bonus opportunities available after the first 60 days.
How to Apply
Applying is simple and takes less than 5 minutes. Click the Apply button, complete the short skills questionnaire, and our remote hiring team will reach out to you directly. We review applications on a rolling basis, so apply as soon as possible.