Logic of English is a growing educational publisher. We are looking for a Curriculum and Customer Support Advocate to join our team as we work to meet the needs of our customers
This individual will be responsible for addressing customer questions and supporting curriculum implementation, as well as managing customer accounts and orders.
The ideal candidate for this role is someone who excels in communicating with others, demonstrates flexibility and professional judgment, and has a strong understanding of phonics and literacy instruction. This role lives within the Customer Success Department and reports to the Customer Success Team Lead and Director of Customer Success. This position includes a 90-day probationary period during which performance and suitability for the role will be evaluated.
Customer Support Responsibilities
Build positive relationships with current and prospective Logic of English customers.
Communicate with customers as a representative of Logic of English via written communication and live interactions.
Use online and digital tools to support customer needs, including order and account management.
Build, review, and finalize customer orders in alignment with internal processes.
Collaborate with colleagues to ensure customer needs are met.
Participate in professional development to support continued growth in understanding customer needs and market trends.
Advise customers on company practices, policies, and resources to support a positive experience.
Curriculum Support Responsibilities
Address customer questions related to navigation, content, and use of Logic of English resources.
Offer guidance related to implementation options across various educational settings.
Demonstrate understanding of Logic of English resources, including the research and concepts used to inform our approach.
Participate in collaborative discussions with customers and provide presentations to support their understanding of Logic of English resources.
Offer recommendations to customers about available products and resources that support instruction based on various factors, including learning goals, budgetary needs, and learning environment.
Qualifications and Skills
Demonstrate excellent communication skills in alignment with guidelines provided by Logic of English
Exercise strong problem-solving skills and flexibility
Understanding of diverse educational environments and instructional approaches
Understanding of structured literacy, phonics, and research surrounding the science of reading
Strong skills in working collaboratively with individuals and teams
Ability to prioritize tasks and manage time effectively
Bachelor’s degree in education or similar field preferred
Basic computer skills, including experience with or the ability to learn Zendesk, Brightpearl, Shopify, Confluence, and Google Suite
Access to a dedicated workspace and the ability to work remotely from home in a quiet environment that facilitates answering calls and attending online meetings
Paid vacation time
Paid sick time
Nine paid company holidays
Dental and Vision Insurance
401k Retirement Plan with employer matching program
STD, LTD, and other supplemental Insurance options
Professional education reimbursement
Fully remote position
Company-provided MacBook
Culture that embraces a healthy work-life balance