Experience 9 to 13 Years
End To End CRM (D365 or other versions of MS CRM) as a functional consultant or lead
Experience in conducting requirement Gathering workshops
Ability to map CRM Requirement to MS CRM Product
Ability to understand customer business and map them to D365 Solution
Ability to transpose the requirements to the technical team and create development task and design validations
Experience in conducting UAT and training sessions with customers
Experience in creating CRM documentation like FIT Gap Documents, Traceability Matrix, BRDs, FRDs, FDDs,
Test Cases, Cut Over Plans, etc
D365 business process understanding across marketing, sales, service and field Service
Hands-on Experience in D365 configuration like creating workflows, business rules, forms, views, fields, etc
Experience or knowledge on data migration and the process around migrating data in an implementation project
Experience in functional landscape along with integration scenarios
Business Process Flow modifications
PowerApps and Flows is an added advantage