Symmetrio is recruiting for their client, a multi-national medical device company, for a Clinical Applications Specialist. You'll provide clinical applications training to customers both on-site and remotely to ensure the customer is well-prepared to obtain training that will enable them to operate their equipment according to a minimum of safe and effective use guidelines with the highest level of satisfaction.
Responsibilities
On-Site Implementation: Conduct on-site training sessions on software, hardware, and associated products, ensuring effective communication with relevant stakeholders. Adhere to established procedures, including documentation and post-training correspondence.
- Assists in managing the customer’s clinical expectations.
- As available, provides competitive product performance information to headquarters, marketing, or engineering groups.
- May coordinate or lead customer and/or employee training courses.
- May conduct large group presentations at seminars, training programs, and trade shows.
- May provide demo support to local, regional, and national customer trade events.
- Formulates complementary support training information in the form of quick tips, workbooks, video media, and implementation guides.
- Works with cross-functional teams as necessary to support and enable best services and optimize customer relations.
- Creating and maintaining formal customer training support documents.
- Designing and overseeing the initial and ongoing training for Clinical Applications Specialists, as well as continued training for new product releases.
- Other duties as assigned by Training Operations and/or Applications Manager.
Requirements
- Bachelor’s degree and at least two years of experience in software/hardware training/support, or equivalent combination of education and experience.
- Familiarity with Microsoft 365 Suite, Webex, and Salesforce desired.
- Understanding of curriculum development process and educational methodology preferred.
- Strong verbal and written communication skills along with excellent presentation skills.
- Change Management skills desirable.
- Willingness to travel up to 35% of the time, including weekends and international travel.
- Valid driver’s license and passport required.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- 401k Retirement Plan (4% match)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Additional benefits including wellness reimbursement, tuition reimbursement, and flexible spending account.