Cynet Health is an award-winning, Joint Commission–certified healthcare workforce solutions company headquartered in the Washington, D.C. metro area. We partner with healthcare organizations nationwide to deliver high-quality clinical and allied staffing solutions across a wide range of care settings.
About the Role
The Client Success Manager (CSM) owns and grows a regional and/or nationwide portfolio of healthcare staffing accounts, primarily within MSP programs. This role is highly client-facing and accountable for TOA growth, portfolio performance, client satisfaction, and operational alignment across primarily clinical and some allied/non-clinical programs.
The CSM serves as the primary point of contact for assigned clients and is responsible for defining client expectations, setting MSP-specific submission standards, and ensuring internal teams are aligned to meet program requirements.
Key Responsibilities
- Own and manage a regional and/or nationwide MSP portfolio of healthcare staffing accounts.
- Build and maintain strong client relationships through regular communication, performance reviews, and proactive engagement.
- Drive TOA growth by managing open requisitions, identifying expansion opportunities, and aligning staffing strategies to client demand.
- Define, document, and communicate MSP-specific submission requirements and expectations to recruiting teams.
- Partner with recruiting leadership to align on priority requisitions, submission pacing, and fulfillment strategy.
- Serve as the primary escalation point for client and provider issues, resolving concerns quickly and professionally.
- Maintain portfolio health through extensions, renewals, contract changes, and retention efforts.
- Monitor client satisfaction and portfolio performance using quality metrics, scorecards, and operational KPIs.
- Ensure credentialing and compliance alignment in accordance with Joint Commission (TJC/JCAHO) standards.
- Support confirmation calls, assignment changes, and terminations as needed.
- Build strong rapport with healthcare professionals to support retention beyond current assignments.
- Participate in client site visits, networking, and industry events as required.
- Execute referral initiatives and other client engagement programs as assigned.
Required Experience & Qualifications
- Bachelor’s degree or equivalent combination of education and relevant work experience.
- 5+ years of experience in healthcare staffing with direct MSP program support (MSP-only experience required).
- Demonstrated experience managing a book of business with 100+ active TOA.
- Experience supporting regional or nationwide MSP client portfolios.
- Proven history of portfolio growth, TOA expansion, and client retention.
- Strong understanding of MSP program structure, compliance, and client-facing accountability.
- Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
- Excellent written, verbal, and interpersonal communication skills.
- Highly organized, detail-oriented, responsive, and customer-focused.
- Self-directed, accountable, and comfortable owning outcomes.
About Cynet Health:
Headquartered in the Washington, D.C. metro area, Cynet Health is a Joint Commission Certified Workforce solutions company that helps our clients realize their talent potential through custom staffing & recruiting solutions. For more information, please visit our website, www.cynethealth.com