The Client Manager reports directly to Client Director and is the primary point of contact for OneViu analytics platform users to ensure the successful adoption, usage, and optimization of the OneViu platform. You will work closely with users to support analytics projects, deliver insights, and drive value through data-driven decision-making.
What We Do
Tecsa helps consumer-facing businesses build better relationships with their customers through data
We support some of the world’s largest and most innovative loyalty programs in retail, consumer goods, financial services, airlines and hospitality. Our clients have a combined member base of over 0.5 billion customers across more than 50 countries. We believe that success is defined through owning your data, enhancing analytics, and developing closer personal relationships with all your customers.
Within Tecsa, every individual is responsible for the maintenance of IT security within the Group. This is regardless of role, level and length of service within the business. Further details of this will be shared as part of your induction including mandatory adherence to policies, security awareness training and confidentiality regarding data.
Requirements
Client Engagement & Analytics Platform Support
· Build strong relationships with Platform users across the client organization
· Act as a trusted advisor, helping users navigate and utilize the platform effectively
· Provide day-to-day support for report generation, dashboard usage, and insights consultation
· Prioritize client requests and manage expectations effectively
· Translate business questions into analytical tasks and guide users through execution
· Ensure insights are actionable and aligned with client objectives
· Conduct onboarding sessions and ongoing training for new and existing users
· Develop user guides, FAQs, and best practice materials tailored to client needs
Platform Advocacy & Customer-Data Expert
· Have a deep understanding of the Analytics used by the Platform, as well as the diverse data-sources that are used to power the Analytics
· Gather user feedback to inform product enhancements and feature requests
· Collaborate with internal product and technical teams to improve client experience
· Understand usage metrics and adoption rates to identify opportunities for deeper engagement
Essential experience & characteristics
· Deep understanding of grocery retail operations, shopper behaviour and category management
· Ability to align analytics solutions with the retailer’s business goals (e.g, increasing basket size, optimizing assortment, improving promotions)
· Ability to translate complex data into actionable insights
· Hands-on experience with shopper analytics platforms (e.g., dunnhumby, NielsenIQ, Symphony or custom-build solutions)
· Understanding of how POS, loyalty and third-party data are ingested and used within the platform
· Having clear and persuasive communication with both technical and non-technical audiences
· Proactive in identifying challenges and proposing data-driven solutions
· Ability to adapt and navigate change in fast-paced retail environments and evolving tech landscape
Benefits
• Competitive salary (subject to experience)
• A supportive, driven culture and a great team with an outstanding mix of talent and experience
• A dynamic environment in which you can personally learn, develop and make an impact
• Strong involvement in shaping a growing Tech business from its early days