CityBee Estonia Customer Support Team Lead

Modus Mobility provides smart mobility solutions to increasingly faster-living society and cities moving towards greener future needs. Moreover, the company seeks to reimagine the perception of mobility across Europe. Modus Mobility unites two strong mobility brands: CityBee – one of the car sharing providers in the Baltics and MyBee – the only fully digital car subscription provider. Together these brands form an ecosystem that gives each of the brands advantage and ensures smooth experience for customers.

If you’re ready to lead a young, energetic team in a fast-paced environment, you thrive on building structure, improving processes, and driving results - this could be the right opportunity for you!

We’re looking for a Customer Support Team lead to join the CityBee team in Tallin.

What you'll be doing:

• Lead and manage a team of customer support specialists, providing regular feedback, coaching, and support.
• Set performance goals, monitor progress, and encourage a culture of accountability and growth.
• Participate in the recruitment and onboarding of new team members.
• Identify areas for improvement and implement solutions to streamline operations and boost efficiency.
• Oversee communication with our business clients and ensure exceptional service delivery across all channels.
• Handle B2C customer inquiries and manage contracts with professionalism and attention to detail.
• Oversee all customer communication channels including email, live chat, and phone calls. Ensuring clear, consistent, and timely responses from the team.

Requirements

What We’re Looking For:

• Experience in leading a team, ideally in a fast-paced or customer-focused environment.
• Strong written and verbal communication skills in Estonian and English. Knowledge of Russian is a plus.
• Strong organizational skills and a detail-oriented mindset.
• Leadership qualities with a hands-on approach to problem-solving and process improvement.
• A proactive, self-driven mindset with the ability to take initiative and see things through.
• Adaptability and resilience - comfortable navigating change and making quick decisions in a dynamic environment.
• A natural motivator and team builder, who brings positive energy, leads by example, and helps others grow

Benefits

• Health and Safety perks: Enjoy benefits like Stebby budget, personal accident coverage
• Little "nice to haves": We have some little extras for you, including a dog-friendly, cozy - "we wear slippers here" - office space, snacks in the kitchen and fun regular events to look forward to
• Flexibility at Your Fingertips: Work from home or our office, offering flexibility to optimize productivity and well-being
• Freedom to Flourish: Here, we encourage thinking outside the box, taking ownership, and getting things done.