Experience in Banking and Financial Services is a must. Should have led / played significant role in end-to-end digital transformation programs in Agile environments.
- Retail Banking experience is mandatory.
- Understanding of the Mobile In app, Push notifications, SMS, Email
- Understanding of how data is combined from multiple sources into Data warehouse.
- Understanding of cloud platform - GCP maybe - like PEGA is on GCP in some markets
- Should have worked and be aware of Agile ways of working, environment, and process.
- Knowledge of saving and current accounts, personal loans and mortgages.
- Contact Center Optimization experience – IVR, Browser changes under Digital channels.
- Branch optimization
- Payments
Requirements
- Current state research, data gathering and analysis.
- Data analysis and modelling
- Process analysis and documentation
- Business requirements gathering from CLIENT stakeholders.
- Business requirements definition and prioritisation
- Traceability of business requirements into solution design to confirm linkage of business functionality/expectations in any new proposed solution.
- High level business solution design, which may cover aspects of customer journey design, policy design, business process design, business procedure design, organisation/people design and high-level functional systems design (for example, architecture, use cases)
- Evaluation of relative costs, benefits and obstacles of potential solutions
- Traceability of requirements and solution design into subsequent system design activity, through liaison with the CLIENT Software Delivery team in order to confirm technical designs follow the business design.
- Analysis to support key decisions made by the Project sponsor or steering committee.
- Align the analysis effort to SAFe methodology.
- Overall:
- Business requirements gathering
- Business flow creation and optimization
- User stories and business requirements documentation
- Support in UAT Testing
- Support in operational readiness
- Support in Release Management
- Track operational benefits and support in risk management.
- Change propagation and training support
- Conduct impact analysis