Bilingual (Spanish) Remote Call Center Customer Service Representative – Day Shift Full-Time

Join a Fast-Paced, Service-Driven Team

CDS collaborates with community action agencies and local transportation companies to deliver supportive, technology-driven customer care solutions. Our mission is to empower our partners to foster positive interactions with their customers, expand their reach to serve more individuals, and amplify their social and economic impact.

CDS is more than just a workplace — it is a community built on values, innovation, and collaboration. We foster a culture where every team member is empowered to contribute their skills, perspectives, and commitment to high-quality service.

We are seeking a dependable, professional, and customer-focused Bilingual (Spanish) Call Center Customer Service Representative to join our day shift team in our 24-hour operation.

About the Role

In this role, you will serve as the primary point of contact for callers, providing accurate information, problem resolution, and courteous support in both English and Spanish. You will be expected to follow established procedures, maintain service quality standards, and manage calls with professionalism, empathy, and efficiency.

This is a full-time, 40-hour-per-week day shift position. Candidates must be available to work any assigned day shift schedule and understand that schedules may change based on call volume, business needs, and client requirements.

Key Responsibilities

• Respond to inbound calls in English and Spanish with professionalism and courtesy
• Provide accurate information and resolve customer inquiries or escalate as appropriate
• Interact professionally with each caller and follow required call-handling procedures
• Meet performance expectations related to attendance, quality, and productivity
• Work effectively in a remote environment while remaining engaged with the team

Compensation and Benefits

• Hourly rate: $16.00 per hour
• Comprehensive paid training
• Supportive, team-oriented work culture
• Benefits package including 401(k), paid vacation, holidays, dental, and vision

Requirements for Success

• Must reside in one of the following states: Florida, Indiana, North Carolina, Ohio, or South Carolina
• Fluent in English and Spanish
• Strong communication skills and attention to detail
• Reliable availability for day shift scheduling and schedule adjustments as needed
• Ability to work independently and deliver consistent, high-quality customer service

Required Home Office & Technical Setup

• Wired Ethernet connection only (Wi-Fi, hotspots, or wireless connections are not permitted)
• Minimum 100 Mbps wired internet speed from your provider
• Desktop or laptop computer (no Macs or Chromebooks)
• Two monitors preferred
• Windows 10/11 Pro (Home and S-Mode are not supported