- Monitor autonomous vehicles remotely using multiple camera feeds and the Remote Command (RC) interface
- Intervene in real time when necessary using specialized system tools
- Document every decision and observation accurately using platforms like Notion or Google Sheets
- Review trip data post-operation, noting any anomalies or performance concerns
- Participate in Root Cause Analyses (RCA) to continuously improve operations and expand the knowledge base
- Collaborate with team members to ensure a smooth handoff between shifts and ongoing fleet reliability
- Track and report performance metrics and edge-case incidents
Requirements
- Experience in technical support, dispatch, or operational roles (e.g., IT, transportation, logistics)
- Calm, confident decision-making in high-stakes environments
- Exceptional attention to detail and documentation discipline
- A basic understanding of autonomous vehicle systems – or a strong curiosity and willingness to learn
⭐ Bonus Points For:
- Hands-on experience with geolocation tools or RC interfaces
- Familiarity with autonomous vehicle planning/perception systems
- Exposure to log analysis or event data monitoring
🕒 Schedule & Work Environment:
- On-site in Austin, TX – Remote Operations Center
- Rotating shifts including weekends (both morning and evening availability required)
- Schedule: Rotating shifts, including weekends: 1st shift 6:00am - 2:00pm; 2nd shift 2:30pm - 11:00pm
- Schedule flexibility preferred
- Pay Rate: $24 - $28 per hour
Benefits
Pre-tax commuter benefits
Subsidized healthcare coverage
Healthcare FSA
100% covered short- & long-term disability and life insurance
401(k) retirement plan