Key Responsibilities:
1. Staff Management & Leadership:
- Assist in the hiring, training, and onboarding of new employees.
- Supervise and guide team members, ensuring they follow proper operational procedures and company standards.
- Assign tasks to staff and ensure they are completed in a timely, efficient, and high-quality manner.
- Provide coaching and constructive feedback to employees, addressing performance issues when necessary.
- Handle scheduling for staff and ensure adequate coverage for all shifts.
- Foster a positive work environment that encourages teamwork and employee engagement.
2. Customer Service:
- Ensure that customers receive prompt, friendly, and professional service at all times.
- Address customer concerns or complaints promptly and professionally to ensure customer satisfaction.
- Monitor the dining area and ensure that guests have a pleasant dining experience.
- Assist in maintaining high standards of cleanliness and organization throughout the restaurant.
3. Operational Oversight:
- Ensure smooth and efficient restaurant operations during shifts, including overseeing food preparation, order fulfillment, and cleanliness.
- Monitor inventory levels, order supplies, and help maintain stock levels to ensure no disruptions in service.
- Ensure that food quality and presentation meet Del Taco’s standards.
- Assist with opening and closing duties, including cash handling, balancing registers, and securing the restaurant at the end of the day.
4. Financial Management:
- Help manage labor costs, food costs, and other operational expenses to maintain profitability.
- Assist in monitoring daily sales, inventory usage, and overall restaurant performance to meet financial goals.
- Ensure proper cash handling procedures and resolve any discrepancies.
- Assist in preparing and reviewing financial reports as required by management.
5. Health & Safety Compliance:
- Ensure that all food safety and sanitation standards are strictly followed in the kitchen and dining areas.
- Conduct regular safety checks to ensure that equipment is in good working order and that staff are adhering to health and safety guidelines.
- Ensure compliance with all local, state, and federal regulations regarding food safety and employee health.
6. Team Development & Training:
- Assist in the ongoing training and development of team members to ensure they have the necessary skills and knowledge to succeed.
- Provide guidance on improving customer service, operational efficiency, and food safety.
- Support the restaurant manager in setting performance goals for team members.
Qualifications:
- Experience:
- 2-3 years of experience in a fast-food or quick-service restaurant environment, with at least 1 year in a supervisory or assistant manager role.
- Previous experience in customer service or restaurant management is preferred.