A Subway Assistant Manager typically assists in managing the operations of a Subway restaurant, ensuring smooth daily operations, maintaining customer satisfaction, and supporting the management team. Here’s a general job description:
Key Responsibilities:
- Customer Service: Ensure customers have a positive experience by greeting them, taking orders, and resolving issues promptly.
- Supervision: Oversee staff during shifts, provide training, and ensure adherence to company policies and standards.
- Operational Support: Help manage inventory, restock supplies, and ensure food preparation meets quality standards.
- Health & Safety Compliance: Ensure the store adheres to all health, safety, and cleanliness guidelines, including proper food handling, sanitation, and store maintenance.
- Shift Management: Assist in scheduling shifts, managing time-off requests, and ensuring staffing levels are appropriate.
- Cash Handling: Oversee cash management processes, including opening and closing the register, processing transactions, and balancing cash drawers.
- Marketing Support: Help implement promotions and advertising to increase sales.
- Problem Solving: Address customer complaints or issues quickly and professionally, seeking to maintain high satisfaction levels.
- Reporting: Assist the manager with reporting on sales, inventory, and staff performance.
- Team Collaboration: Foster a positive and productive work environment, ensuring the team works well together.
Skills and Qualifications:
- Previous experience in the food service industry, preferably in a supervisory role.
- Strong leadership and communication skills.
- Ability to manage multiple tasks in a fast-paced environment.
- Knowledge of food safety and health regulations.
- Ability to motivate and develop a team.
Education:
- High school diploma or equivalent; some positions may require additional education or certifications.