About the Role
We are seeking a dynamic and results-driven Client Success Specialist to nurture existing relationships within the vibrant mini-program ecosystem. You will be instrumental in ensuring partners maximize the potential of their mini-program investments. If you are passionate about the digital landscape and thrive on building lasting business partnerships, this is the perfect opportunity for you.
Key Responsibilities
- Act as the primary point of contact and trusted advisor for a portfolio of existing clients, ensuring exceptional satisfaction and long-term retention.
- Collaborate closely with our internal product, business development, and marketing teams to ensure flawless project execution and alignment with client expectations.
- Analyze client mini-program performance data (user engagement, conversion rates, etc.) to provide actionable insights and strategic recommendations for optimization.
- Proactively manage client communications, providing regular updates and reports on project status and performance.
Requirements
- Experience: 3-5 years of proven experience in an Account Management role, preferably within a digital agency or SaaS company.
- Client-Centric Mindset: Ability to build strong, trust-based relationships with both technical and non-technical stakeholders.
- Language Skills: Proficiency in Mandarin Chinese and English to effectively communicate with internal teams and external clients.
Preferred Qualifications (Nice-to-Have)
- Basic technical understanding of mini-program development frameworks, UI/UX principles, and API integrations.
- Experience using project management tools.
- Demonstrable knowledge of the mini-program ecosystem.