Position: Customer Assistant Manager
Location: Latin America - Remote
Employment Type: Full-Time
Type of contract: Independent contractor
Scope of role:
We’re looking for a highly driven Customer Assistant Manager who can operate with confidence, accuracy, and initiative. This role is not a traditional virtual assistant position—you will be directly involved in customer-facing operations, internal systems management, and cross-team collaboration. You’ll be expected to take ownership, communicate effectively, and adapt quickly as workflows evolve.
Responsibilities:
- Assist in overseeing customer support operations and ensure all inquiries are handled efficiently.
- Manage and respond to customer communications through Intercom (training provided).
- Support and maintain updates in Pylon (training provided).
- Join and lead client calls when needed to provide support, gather information, or address concerns.
- Communicate clearly and professionally across chat, email, and video calls.
- Ensure customer data, support tickets, and operational tasks are processed accurately across multiple platforms.
- Collaborate with internal teams to resolve customer issues and escalate complex cases when necessary.
- Identify process gaps and recommend improvements to enhance overall customer experience.
- Handle administrative, operational, and project-related tasks beyond a typical VA role.
- Adapt quickly to new tools, workflows, and evolving responsibilities.
Requirements:
- Excellent verbal and written communication skills; confident speaking with clients on calls.
- Fast learner with strong problem-solving abilities.
- Tech-savvy and comfortable learning new software.
- Highly organized with strong attention to detail.
- Able to work independently and collaboratively.
- Customer-focused, proactive, and resourceful.