Full-Time — Remote
Contract Type: Independent Contractor
Working Hours: Monday–Friday
🌎 Work from anywhere in the world and be part of the #remoteworkrevolution!
About the Company
This is a fast-growing, innovation-driven DTC brand in the oral care space. The company is built on a foundation of product quality, customer obsession, constant testing, and operational excellence. As a self-funded, rapidly scaling eCommerce organization, the team moves quickly, values ownership, and is committed to delivering exceptional customer experiences.
Scope of the Role
We are seeking a sharp, detail-obsessed eCommerce Operations & Planning Manager to support growth across Amazon, Shopify, and additional marketplaces. In this role, you will manage the day-to-day rhythm of operations—inventory management, supplier coordination, demand forecasting, and ensuring products flow seamlessly from factory to customer.
You will report directly to the Head of Retention and serve as a critical operational partner, owning logistics, planning, and execution. This is a hands-on role with meaningful impact on efficiency, profitability, and scale.
Duties and Responsibilities
Inventory, Logistics & Supply Chain
- Manage inventory flow across Amazon, Shopify, and other sales channels
- Ensure optimal stock levels across all fulfillment locations
- Monitor inbound/outbound shipments for efficiency and cost effectiveness
- Coordinate with suppliers, manufacturers, and 3PL partners on lead times, POs, and freight schedules
Forecasting & Planning
- Build and maintain accurate demand forecasts
- Translate revenue and marketing projections into actionable supplier and inventory plans
- Align forecasting across teams to ensure product availability and smooth launches
Operational Excellence
- Track operational KPIs: inventory turnover, stockouts, freight costs, fulfillment accuracy
- Identify process improvements that increase efficiency and profitability
- Support broader operational projects, including product launches and light IP enforcement tasks
Cross-Functional Collaboration
- Communicate regularly with internal teams to keep timelines, budgets, and deliverables aligned
- Provide operational insights and performance reports to leadership
- Recommend actions to improve margins, reliability, and operational clarity
Requirements
Years of Experience
- Experience in eCommerce operations, supply chain management, or inventory planning
- Experience working with Amazon, Shopify, and multi-channel marketplaces
Background
- Proven ability to forecast demand and translate projections into clear inventory plans
- Strong analytical mindset with attention to accuracy and data integrity
- Experienced in coordinating suppliers, 3PLs, and cross-functional teams
- Highly organized, detail-oriented, and fast moving
- Clear communicator with strong follow-through
- Motivated by impact and understanding of how operations influence profitability
Tools and Software
- Familiarity with eCommerce operations tools (Shopify, Amazon Seller Central, 3PL dashboards)
- Experience with demand forecasting software or spreadsheet modeling
- Comfortable working with data tools and operational reporting systems
You Are
- An owner who takes responsibility for outcomes
- Analytical, precise, and data-driven
- Experienced in eCommerce operations and supply chain flows
- Organized and detail-obsessed
- A problem solver who seeks efficiency and scalability
- A clear communicator with strong execution discipline
- Motivated by speed, impact, and operational excellence
You’re Not Responsible For
- Managing a large team
- Setting company-level strategy
- Handling customer service or marketing operations
This role focuses strictly on operations, forecasting, supply chain, and process improvement.
You’ll Thrive Here If
- You enjoy solving operational challenges
- You stay organized in fast-moving environments
- You use data to guide all decisions
- You take full ownership of your work
- You’re proactive about spotting and fixing problems early
- You gain satisfaction from improving efficiency and profitability
- You want to help scale a fast-paced DTC brand
Benefits
What Makes This Team Special
- A culture built on caring deeply about customers and product quality
- Ownership and accountability at every level
- A problem-solving mindset focused on solutions, not excuses
- People-first values and trust-driven relationships
Why Join
- Play a key operational role in scaling one of the fastest-growing oral care brands
- Work closely with leadership on high-impact projects
- Move fast and learn quickly without corporate red tape
- Join a small, motivated team that genuinely enjoys working together