Writing Jobs Remote – Live Chat Customer Support | $25–$35/hr | Fully Remote, Flexible Schedule
Remote Jobs PlusJob Title: Remote Live Chat Customer Support (Writing-Focused)
Compensation: $25–$35/hour
Location: Work from Anywhere – 100% Remote
Schedule: Flexible (5–40 hours/week)
Experience Required: None
Education Required: No degree required
Position Overview
A fast-growing online publishing and language learning brand is expanding its digital customer support team and hiring Live Chat Customer Support Representatives for a writing-intensive role. If you’re searching for writing jobs remote, but want the structure and reliability of a long-term job—not a freelance gig—this role offers the perfect fit.
You’ll be responsible for providing real-time chat support to users navigating the brand’s platform, subscription services, and content library. Everything you do will be text-based—no phone calls or live meetings. If you’re a strong communicator who enjoys helping others and wants to get paid for written work, this role is a direct path to earning $25–$35/hour from home.
What You’ll Be Doing
You'll provide friendly, professional written support to customers via live chat widgets and social messaging channels.
Key Responsibilities:
– Respond to chat inquiries regarding subscriptions, account management, and content access
– Write clear, concise responses using templates and brand voice guides
– Direct users to resources, support articles, or purchase pages
– Help customers apply promotional codes or troubleshoot login issues
– Escalate technical concerns or complex requests when necessary
– Record completed conversations and submit shift summaries
Why This Is Great for Writers
– You’re actively looking for remote writing jobs that are stable and structured
– You prefer written support over content creation or ghostwriting
– You’re a fast, accurate typist who communicates clearly and professionally
– You enjoy helping others and working behind the scenes
– You want a long-term remote opportunity that rewards consistency and quality
Minimum Requirements
– Laptop or desktop computer with access to web-based chat tools
– Internet connection of 10 Mbps or higher
– Typing speed of 40+ WPM with clean formatting and grammar
– Strong command of written English
– 5–40 hours/week of consistent availability
– Willingness to follow response guidelines and maintain tone/accuracy
Pay & Benefits
– $25–$35/hour depending on message quality and performance
– Weekly or biweekly payment via PayPal, Wise, or direct deposit
– Fully paid onboarding and training focused on writing-based customer service
– No phone communication—100% written chat
– Flexible scheduling with day, night, and weekend availability
– Promotions and bonus eligibility after 30–60 days of successful performance
What a Day Looks Like
You log in from your home workspace and review the active chat queue. A user has trouble accessing a members-only article—you respond using a quick script. Another wants to upgrade their plan—you guide them through it with step-by-step written instructions. After a series of helpful conversations, you wrap your shift with a status report—never having spoken a word aloud.
What Our Writers Say
"I thought writing jobs meant freelance chaos. This is consistent, easy to follow, and pays me well for helping people." – Jada M., New York
"Finally found a way to get paid for writing without chasing clients. I just log in, do my shift, and get paid." – Theo R., Australia
FAQs
Q: Is this a content writing role?
A: No. It’s a live chat support role where all communication is written, but you're not creating content.
Q: Can I work evenings only?
A: Yes. Flexible shifts are available to match your time zone and schedule.
Q: Do I need customer support experience?
A: Not at all. Full training is included.
Q: Is this position international?
A: Yes. We hire globally as long as you meet the writing and technical requirements.
Apply Now
If you're ready to put your writing skills to work in a remote job with structure, support, and real earning potential, click the Apply Now button to get started. Live chat roles are in demand, and new hires are onboarded weekly. Start your writing-based customer support career today.