Treasury Customer Service Representative 6-9
State of MichiganJob Description
Are you looking for an exciting career opportunity? Do you thrive in a team-oriented environment, demonstrating customer service excellence to internal and external customers?
If so, the Special Taxes Division may have the perfect opportunity for you within the Miscellaneous Taxes and Fees, and Tobacco Tax Unit where the following taxes and fees are processed:
- Airport Parking Tax
- Beverage Container
- Emergency 9-1-1 Service Enabling
- Insurance Provider Assessment
- Severance Tax on Oil or Gas
- State Convention Facility Development
- State Real Estate Transfer Tax
- Tobacco Products Tax
The Miscellaneous Taxes and Fees and Tobacco Tax unit is comprised of skilled team members who regularly adapt to new work tasks, projects, and statutory amendments, which result in changes to processes and procedures. This unit performs a broad range of activities including reviewing and processing forms received to ensure compliance with applicable statute, processing refunds, assessing delinquent liabilities, and sending correspondence to filers. This position supports the important work of the area, performs advanced functions for the unit, and promotes customer service excellence.
The Special Taxes Division is committed to engaging employees, fostering growth, and providing learning and development opportunities. If the outlined responsibilities and the unit’s culture sound like a good fit for you, please consider joining our team by applying today!
Treasury Customer Service Representative 6-E8 Position Description
Treasury Customer Service Representative 9 Position Description
Treasury Careers (michigan.gov) - Learn why Treasury is a Great Place to Work!Required Education and Experience
Education
Educational level typically acquired through completion of high school.
Experience
Treasury Customer Service Representative 6
One year of experience responding to customer inquiries and resolving problems.
Treasury Customer Service Representative 7
Two years of experience responding to customer inquiries and resolving problems, including one year equivalent to a Treasury Customer Service Representative 6.
Treasury Customer Service Representative E8
Three years of experience responding to customer inquiries and resolving problems, including two years equivalent to a Treasury Customer Service Representative 6 or one year equivalent to a Treasury Customer Service Representative 7.
Treasury Customer Service Representative 9
Four years of experience responding to customer inquiries and resolving problems, including two years equivalent to a Treasury Customer Service Representative 7 or one year equivalent to a Treasury Customer Service Representative E8.Additional Requirements and Information
- Please attach a cover letter and detailed resume to your application. (Failure to do so may result in your application being screened out.)
Work must be performed in the state of Michigan. If you currently reside outside of Michigan, you must relocate to Michigan to perform the duties of this position prior to being appointed to the position. Relocation expenses are not reimbursed.
Remote Work. This position is eligible for remote work up to five days per week, however selected candidate must have a safe and appropriate designated workspace or workstation for performance of work and secure and sufficient internet access of commercial cable or wireless broadband with minimum speeds of 25 Mbps download and 5 Mbps upload. Please note that occasional onsite work will be required. Remote Work approval is at the discretion of the appointing authority and is subject to change and can be ended at any time for any reason.
E-Verify. The Michigan Department of Treasury participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S.Interviews. Interviews may occur virtually using Microsoft Teams. No prior experience with Teams is necessary, as instructions and tips will be provided to all candidates scheduled for an interview.Fingerprinting. This position has a FTINPRINT sub-class code. The sub-class code indicates the position has access to Federal Tax Information (FTI) and requires passing of a fingerprint-based background check per IRS Publication 1075.
View the job specification at: Treasury Customer Service Representative.
Accommodations
If you require a reasonable accommodation to participate in the application or selection processes, please contact the ADA coordinator for the agency that posted this position vacancy.