Remote Non-Phone Support Specialist | $25–$35/hr | Work-from-Home Role – No Phone Required

Job Title: Non_Phone Support Specialist
Compensation: $25–$35/hour
Location: Work from Anywhere – Fully Remote
Schedule: Flexible (15–30 hours/week)
Experience Required: None
Education Required: No degree required

Position Overview
Our client, a global digital services provider, is expanding its remote support team and seeking Non_Phone Support Specialists to handle written_only support tasks. If you’re searching for “non phone remote jobs,” this role offers legitimate, entry_level remote work without ever answering a call. You’ll help maintain customer satisfaction by resolving tickets, updating knowledge bases, and organizing internal content—all via chat, email, or dashboard tools.

What You’ll Be Doing
You’ll log into a secure ticketing platform during your scheduled shift and work through a queue of written requests, using built_in templates and SOPs to guide your responses.

Key responsibilities:
– Respond to customer inquiries via chat and email using approved scripts
– Troubleshoot account and order questions by following step_by_step guides
– Update help articles, FAQs, and internal documentation for accuracy
– Tag, categorize, and archive support cases in shared systems
– Escalate complex or sensitive issues to senior teams
– Track and report your daily performance metrics

Who Should Apply
– Candidates who prefer text_based support over phone calls
– Detail_oriented individuals comfortable with written communication
– Remote job seekers looking for structured, non_phone roles
– Beginners eager to learn support tools like Zendesk or Freshdesk
– Professionals who value flexibility and a calm, focused workflow

Minimum Requirements:
– Laptop or desktop computer
– Reliable internet connection (10 Mbps minimum)
– Typing speed of 40 WPM or higher
– Strong written English skills
– Availability for 15–30 hours/week during set shift blocks
– Ability to follow detailed SOPs and maintain quality standards

Pay & Perks:
– $25–$35/hour based on accuracy and response speed
– Paid onboarding and tool training
– Weekly or biweekly payouts via PayPal, Wise, or direct deposit
– Fully remote, asynchronous work—no calls, no video meetings
– Flexible shift selection—including evenings and weekends
– Pathway to QA specialist or documentation lead roles after 30–60 days

A Typical Day
You begin at 9 AM, open your chat and email queues, and handle 20 written support tickets, resolving issues with order updates, password resets, and general FAQs. You then spend 30 minutes updating three help_center articles for clarity before logging your end_of_shift metrics and signing off.

Testimonials
“I love the focus—no phone, no stress. I can really dive into each ticket and make sure it’s done right.” – Priya K., India
“This role gave me a way into support without the pressure of calls. The training was thorough and the pay is solid.” – Marcus T., Canada

FAQs
Q: Will I ever need to take a phone call?
A: No. This position is 100% written communication.
Q: Do I need prior support experience?
A: No. We provide complete training on all tools and processes.
Q: Can I choose my shift times?
A: Yes. You’ll select available blocks during onboarding.
Q: Is this open globally?
A: Yes. Applicants from any country are welcome as long as they meet the requirements.

Apply Now
If you’re ready to join a remote support team—no phone required—and earn $25–$35/hr doing meaningful written work, click the Apply Now button to begin. Onboarding starts weekly and positions fill quickly.