Online New Worker Chat Expert: Entry-Level Roles with No Prior Experience Required
Remote Jobs Plus
Full-time
Remote
United States, Canada, and Australia
Remote
Updated: [wpdts]Position Title: Entry Level Virtual Assistant Customer Chat Support ($19/hour)Company: JobtacularJob Type: Full-timeLocation: Remote work from the United StatesBase Salary: $19 Per hour
Description
Are you seeking a challenging and rewarding job that provides the convenience of working from the comfort of your own home? Do you possess exceptional communication skills and a strong passion for delivering outstanding customer service? If so, we have the perfect opportunity for you! Our client, a leading online chat support company that caters to renowned brands, is actively seeking an enthusiastic and dedicated individual to join their team as an Entry Level Virtual Assistant Customer Chat Support.Job Overview
As an Entry Level Virtual Assistant Customer Chat Support, you will play a crucial role in delivering exceptional customer service and technical support to customers through online chat support channels. Your primary responsibilities will revolve around effectively and efficiently communicating with customers, resolving their issues, addressing their inquiries, and ensuring their overall satisfaction with our services. Collaboration with your team members to achieve common goals and objectives will also be a key part of your role.Responsibilities
As an Entry Level Virtual Assistant Customer Chat Support, your key responsibilities will include:- Communicating effectively and efficiently with customers via online chat support: You will utilize excellent written and verbal communication skills to convey information and solutions clearly and effectively to customers.
- Providing excellent customer service and technical support to customers: You will need to have a deep understanding of the products or services you are supporting, enabling you to troubleshoot and provide timely and effective solutions to customer issues.
- Offering solutions to customer issues and answering inquiries: You will utilize your strong problem-solving abilities and creative thinking skills to provide customers with the best possible solutions.
- Maintaining accurate records of customer interactions and transactions: You will be responsible for documenting all customer interactions, including details of any issues or inquiries raised and the solutions provided.
- Collaborating with the team to achieve common goals and objectives: You will work collaboratively with your team members, contributing to the overall success of the team.
- Escalating unresolved customer issues to the appropriate departments: If any customer issues cannot be resolved by you, you will ensure they are escalated to the relevant departments for further assistance.
Requirements
To be considered for this role, you will need to meet the following requirements:Education and Experience:- High school diploma or equivalent
- Prior customer service experience is a plus
- Excellent verbal and written communication skills
- Ability to work independently and as part of a team
- Strong problem-solving skills
- Ability to multitask and manage time effectively
- Strong attention to detail
Benefits
Our client offers a range of benefits to employees, including:- Competitive pay rate of $19/hour
- Opportunity for growth and advancement within the company
- Health insurance and other benefits available
- Work from the comfort of your home
- Flexible scheduling
FAQs About Remote Work
If you're new to remote work, you may have some questions about what it entails. Here are some frequently asked questions about remote work:What equipment do I need to work from home? To work from home, you will need a reliable computer or laptop with a stable internet connection. Some companies may provide you with additional equipment, such as a headset or webcam.How do I stay connected with my team? Most companies use online collaboration tools and communication software to keep their remote teams connected. Examples include Slack, Zoom, and Microsoft Teams.How do I manage my time effectively while working from home? It's important to establish a routine and set boundaries between work and personal life. Set specific work hours and take breaks regularly to avoid burnout. Prioritize your tasks and stay organized, and be sure to communicate with your team if you need any assistance or support.What are the advantages of remote work? Remote work offers a range of advantages over traditional office-based work. These include:- Increased flexibility and freedom to manage your own schedule
- No commuting time and associated expenses
- Reduced office-related expenses, such as clothing and food costs
- Improved work-life balance
- Increased productivity and job satisfaction