E-commerce Support Representative - Remote - Work from Anywhere - $25-$35/hr

Job Title: Remote Ecommerce Customer Support Agent
Compensation: $25–$35 per hour, paid weekly
Location: Fully Remote – Worldwide openings
Schedule: Choose your own shifts (15–40 hrs/week)
Experience Required: None – entry-level training included
Education Required: No degree required

About the Company
A direct-to-consumer lifestyle and beauty brand with a thriving online store is hiring for remote ecommerce customer support jobs to help manage high-volume support inquiries from loyal customers. As more shoppers turn to digital-first shopping, this company is scaling its online support operation—and they’re looking for fast learners with a calm, clear communication style.

This is a fully text-based support position—chat and email only. You’ll handle order tracking, returns, subscription help, discount questions, and product support from a browser-based platform. You’ll be trained to use support macros, issue refunds, and keep the customer experience smooth and stress-free.

Your Responsibilities
– Assist customers with order status, shipping updates, returns, and product questions
– Use chat and email tools to provide consistent, accurate replies
– Issue refunds or exchanges using simple internal workflows
– Escalate complex logistics issues to warehouse and inventory teams
– Update CRM records and tag customer inquiries by topic
– Work through multiple conversations while keeping tone on-brand and friendly

Why This Role Is a Fit
You're searching for remote ecommerce customer support jobs because you want:
– A job that feels like a real, structured position—not a side hustle
– Support work that actually pays hourly and doesn't involve sales
– Full flexibility to work from anywhere and set your own hours
– Zero phone calls, Zoom meetings, or cold outreach

This role provides clarity, consistency, and a clear path to full-time if you want it.

Minimum Requirements
– Laptop or desktop computer (Mac or PC)
– Chrome browser
– Reliable high-speed internet (10 Mbps+)
– Typing speed of 45 WPM or more
– Strong written English and calm customer tone
– Interest in ecommerce, digital products, or DTC brands

Pay & Scheduling Info
Start at $25/hr. Top performers are eligible for $30–$35/hr after 30 days, based on feedback and accuracy.

You’ll choose your shifts each week using a scheduling tool. Time blocks are available 24/7, including overnights and weekends. Minimum is 15 hours/week, with full-time available.

Training & Onboarding
– 2.5 hours of ecommerce-specific onboarding videos
– Practice chat/email flows with mock customers
– One monitored test shift with a lead
– Go live in 3–4 business days

Example Shift
You begin your Friday shift at 12 PM. You assist a customer who received the wrong item, process a no-questions refund, and confirm a replacement. Next, you help someone apply a discount code that didn’t go through. Later, a shopper wants to update their shipping address before fulfillment—you handle the change with three clicks. You wrap up your shift having resolved 25 tickets—none of which involved a single phone call.

What Agents Are Saying
“I shop online a lot, so it’s fun being on the other side now. I get to help people fix their orders and feel good about it.” – Mel A., Houston, TX
“This is legit work. I make more than I ever did in retail and never have to leave my apartment.” – Jay B., Toronto, CA

FAQs
Do I need ecommerce experience?
No. It’s helpful, but not required. Full training is provided.

Is this customer support via phone?
Nope. All support is email and chat only.

Can I work night shifts?
Yes. Overnight support is available and in demand.

Do I have to sell products?
No sales, upsells, or outreach required. Just support.

Apply Now – Support Online Shoppers from Anywhere
Click the Apply Now button to apply for one of the most stable and rewarding remote ecommerce customer support jobs. No phones. Real training. Weekly pay. Work where you want, when you want.