Customer Service Representative (Western USA ONLY)

Training for this role is a hybrid work setting. This role is a remote position but candidates must be available/able to commute to a local branch facility if there are internet outages, power loss, and to attend additional trainings as needed. Candidates must reside in the Western USA located in PST time zone. 

The Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities.

• Responsible for organizing all keys/organizing and filing documents by our internal coding system and then again by Lot number once we go to Lot. Uploading documents to the web each sale.
• Actively communicate with many different departments and or team’s and customers who sign up equipment when needing documents such as LOLC’s, Purge Documents etc.
• Responsible for processing payments from successful bidders
• Provide customers with information about auxiliary services.
• Ensure that superior customer service is always delivered to all customers.
• Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers
• Perform other duties as assigned.

• Previous work experience where you worked in-person with customers.
• Experience using computers, and able to learn to use new technology and software.
• Excellent keyboarding skills for data entry.
• A commitment to providing fantastic customer service.
• Able to work well and maintain a positive attitude in high-pressure situations.
• A friendly, outgoing, patient personality.
• You thrive working as part of team, pitching in wherever you’re needed.
• Proficient data-entry skills and basic computer knowledge.
• General automotive knowledge and mechanical aptitude.
• Professional phone presents for heavy incoming call volume.
• Proven exceptional custom skills.
• Strong attention to detail.
• Ability to work in a team environment.
• Occasional overtime as needed.