Customer Service Representative - Remote - Chat Focus - No Phone Required - $25-$35/hr

Job Title: Remote Customer Service Chat Support Agent
Compensation: $25–$35 per hour, paid weekly via ACH
Location: Work from home – Global applications accepted
Schedule: Flexible 4–8 hour blocks; minimum 15 hrs/week
Experience Required: No prior experience needed
Education Required: No degree required

About the Company
A well-known online wellness retailer is scaling its customer experience department and offering work from home customer service chat jobs to meet increased demand for its digital subscription and eCommerce products. These positions are remote, stable, and structured for long-term flexibility—perfect for anyone tired of chaotic gig apps or phone-based support roles.

You’ll be supporting customers entirely through live chat. Whether it’s helping someone update their account, apply a discount code, or track a shipment, you’ll provide answers quickly and kindly—all without picking up the phone or attending meetings.

What You'll Be Doing
– Respond to incoming customer chats through a web-based dashboard
– Help users with login access, promo codes, order updates, and product questions
– Copy/paste relevant solutions from the internal response library
– Escalate billing or tech issues using simple ticketing tools
– Summarize each conversation for internal recordkeeping
– Keep tone clear, friendly, and consistent across every interaction

Why This Role Is a Fit for You
You're looking for work from home customer service chat jobs because you want:
– A job that doesn’t require talking on the phone
– A reliable source of weekly income
– Flexible scheduling you can control
– Real, structured remote work that feels like a normal job—not gig chaos

This is that job. No phones, no sales pressure, and full transparency from Day 1.

What You’ll Need to Start
– Laptop or desktop computer (Mac/PC)
– Reliable internet connection (10 Mbps+)
– Ability to type 45 WPM or faster
– Strong written English with clarity and empathy
– A quiet space to work focused shifts

Pay Structure & Scheduling
Starting wage: $25/hr. After 30 successful shifts, reps are eligible for $30–$35/hr based on feedback, ticket resolution speed, and chat accuracy.

You’ll choose your own schedule weekly from a dashboard that shows available shifts across all global time zones. Most agents work 15–30 hours per week, but full-time is available.

Training & Onboarding
– 2 hours of asynchronous onboarding videos
– 3 practice chat sessions
– One-on-one feedback from a live team member
– Most new hires complete training in 48–72 hours and begin work the same week

Example Work Session
You pick a 6-hour block from 10 AM to 4 PM. In that time, you help customers reset passwords, redeem welcome discounts, locate tracking numbers, and modify subscriptions. You average 3–5 chats per hour, all from your laptop, with no phone interruptions or pressure to “upsell.” You wrap your shift with clear metrics and clock out stress-free.

What Current Agents Are Saying
“I was burned out on call center jobs. This role has structure, pay transparency, and zero phone work. It’s remote work that actually feels sustainable.” – Chelsea L., Austin, TX
“I’m able to work early mornings before my full-time job starts. The flexibility and consistency of pay make this my favorite side gig I’ve ever had.” – Daniel W., Vancouver, BC

FAQs
Do I need to answer phone calls?
Never. This role is fully live chat and text-based.

Can I choose how much I work?
Yes. Just meet the 15-hour minimum each week. You can go up from there.

Is this job contract-based or employee?
Contractor role with hourly pay and consistent scheduling.

Do I need previous customer service experience?
No. We train every rep from the ground up.

Apply Now – Real Work from Home, No Phone Required
Click the Apply Now button to apply for one of the most in-demand work from home customer service chat jobs available online. Train quickly, choose your schedule, and start supporting customers without ever picking up the phone.