Customer Service Representative I

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Customer Management

Job Sub Function:

Non-Technical Customer Service

Job Category:

Business Enablement/Support

All Job Posting Locations:

Irvine, California, United States of America

Job Description:

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

 

About MedTech

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

About Vision

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding on the possibilities of vision treatments? Ready to join a team that’s reimagining how vision is improved? Our Vision team solves the toughest health challenges. Help combine cutting-edge insights, science, technology, and people to encourage eye care professionals and patients to proactively protect, correct and enhance healthy sight for life. Our products and services address these needs – from the pediatric to aging eye – in a patient’s lifetime.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

This is a remote role available in Irvine, CA within the USA. While specific cities are listed in the Locations section for reference, please note that they are examples only and do not limit your application. We invite candidates from any location to apply.

We are searching for the best talent for a Customer Service Representative I.

Duties / Responsibilities:

• Provide outstanding customer support by analyzing, processing and responding to customer and sales team needs.
• Process orders and inquiries as needed, including those received via fax and email.
• Promote our products through effective sales support and ongoing relationships with customers.
• Advise customers on product availability and inventory status.
• Assist the sales team with account inquiries and problems involving product quality, traffic carrier concerns, product availability, pricing and billing.
• Maintain customer account information, assuring efficient billing and maintenance of all related paperwork.
• Assist with team initiatives as required. Provide recommendation and alternatives on organizational improvements to facilitate cost reduction and improve business processes.

Qualifications / Requirements:

Required:

• At least a year in customer service, order management, or supply chain experience — preferably in medical devices, healthcare, or life sciences.
• Strong proficiency in MS Excel (pivot tables, VLOOKUP/XLOOKUP, basic formulas).
• Experience using ERP and CRM systems (major ERP platforms) and comfortable learning new systems.
• Excellent verbal and written communication skills.
• Strong analytical skills, attention to detail, and ability to prioritize under pressure.
• Customer-focused with a collaborative mindset and strong stakeholder management skills.

Preferred:

• Experience specifically with surgical or vision-care product portfolios.
• Familiarity with allocation planning, demand/supply balancing, or inventory management tools.
• Knowledge of regulatory and quality requirements for medical devices.

Competencies & Soft Skills:

• Problem solving and decision-making — able to make data-driven allocation choices.
• Time management and organization — manages multiple priorities and deadlines.
• Empathy and customer empathy — handles sensitive clinical/customer situations calmly.
• Teamwork and influence — builds consensus across functional teams.

 Additional Information:

• The anticipated base pay range for this position is 38,500 to 61,985.
• The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/performance year. Bonuses are awarded at the Company’s discretion on an individual basis.
• This position is overtime eligible.
• Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
• Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
• This position is eligible to participate in the Company’s long-term incentive program.
• Employees are eligible for the following time off benefits:
  • Vacation –120 hours per calendar year
  • Sick time - 40 hours per calendar year; for employees who reside in the State of Washington – 56 hours per calendar year
  • Holiday pay, including Floating Holidays –13 days per calendar year
  • Work, Personal and Family Time - up to 40 hours per calendar year
  • Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
  • Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member
  • Caregiver Leave – 10 days
  • Volunteer Leave – 4 days
  • Military Spouse Time-Off – 80 hours
• Additional information can be found through the link below. https://www.careers.jnj.com/employee-benefits

This job posting is anticipated to close on January 15, 2026. The Company may however extend this time-period, in which case the posting will remain available on https://www.careers.jnj.com to accept additional applications.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. 

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource.

#LI-Remote

Required Skills:

 

 

Preferred Skills:

Administrative Support, Business Behavior, Chat Support, Communication, Customer Centricity, Customer Satisfaction, Customer Service, Customer Support Operations, Customer Support Platforms, Customer Support Trends, Data Capturing, Detail-Oriented, Issue Escalation, Process Oriented, Project Administration, Service Request Management, Teamwork

 

 

The anticipated base pay range for this position is :

$38,500.00 - $61,985.00

Additional Description for Pay Transparency: