Customer Service Representative

Job Title: Customer Service Representative 

WobbleWorks/3Doodler is seeking a friendly, detail-oriented Customer Service Representative to join our Customer Service Team. The ideal candidate is empathetic, solution-focused, and comfortable supporting products across brands, offering technical support to a diverse customer base, including parents, grandparents, educators, and creators. This role will require a deep understanding of WobblewoWorks' product lines and will need to work closely with cross-functional teams, often acting as the voice of the customer. 

About WobbleWorks/3Doodler

WobbleWorks/3Doodler is an innovative company that creates incredible opportunities in unexplored spaces. Founded in 2010, we remain privately owned and have grown steadily since our founding, operating globally with offices on three continents. Our flagship product is the top-selling 3D pen in the world (over 6 million sold to date), with award recognition from TOTY, Time Best Inventions, Good Housekeeping, and more. We have a presence across major retailers in the US and around the world; our products cater to modern parents, leading education providers, creative enthusiasts, prosumers, and kitchen enthusiasts. Additionally, we have developed a strong pipeline of future products that will add new verticals and further broaden our customer base over the coming years.

We currently operate globally with our ~50 employees working from home and from offices in the US, UK, Hong Kong, and the Philippines.  As a company, we believe strongly in investing in our infrastructure and brand development, as well as fostering the kind of culture that our team can be proud of. 

What you’ll do in this role:

As a Customer Service Representative, you will ensure every interaction reflects the WobbleWorks’/3Doodler’s commitment to creativity, quality, and customer satisfaction. By listening carefully and following up when needed, you’ll help create positive experiences that build trust and long-term loyalty. You will seek out opportunities to improve customer experience and support processes and work with the appropriate team leaders to develop and manage solutions. Day-to-day, responsibilities will include:

Respond to customer inquiries.

• Respond to multichannel inquiries via email, chat, and/or phone in a timely and professional manner
• Document customer interactions accurately in our CRM system
• Process replacements and warranty claims in accordance with company policies
• Help identify opportunities to improve customer experience and support processes

Maintain up-to-date product and consumer knowledge

• Troubleshoot product issues (including basic technical support for 3Doodler and Scrib3d products)
• Educate customers on product usage, safety, and best practices
• Support marketing and sales initiatives with seasonal promotions and programs

Cross-Functional Team Collaboration

• Work closely with the Customer Service Team to ensure brand consistency
• Escalate complex or recurring issues to the appropriate internal teams
• Collaborate with operations, product, and marketing teams to share customer feedback and insights

What we’re looking for

• 2-4 years of customer service experience (e-commerce or consumer products preferred)
• Strong written and verbal communication skills
• Proven track record of cross-functional team collaboration
• Excellent problem-solving and conflict-resolution abilities
• Comfortable working with CRM systems, such as Zendesk or similar, order management tools, and international shipping systems
• Confident with basic tech troubleshooting 
• Ability to manage multiple cases while maintaining attention to detail
• Patient, empathetic, and customer-first mindset
• A willingness to learn
  
  

Bonus points if you have

• Experience supporting technical consumer products
• Experience supporting parents, educators, or international customers
• Knowledge of shipping, logistics, or warranty processes
• Multilingual, especially French and/or German.

Other important info

This is planned as a remote US-based role. US hires must be based in any of the following states: GA, IL, IN, KS, MA, MD, MI, MN, NC, NJ, NY, OH, OK, PA, VA, WI. The ideal candidate is based in EST or CST.

The salary range for this role starts at US$35,000-US$38,000 and is based on experience and location. In addition, we offer comprehensive benefits including Medical, Dental, and Vision insurance, a 401k matching program, paid vacation & sick days, holiday time off, and employee discounts. 

WobbleWorks/3Doodler is committed to fostering a workplace where all employees are valued and supported. We hire based on merit and encourage a culture of respect, fairness, and opportunity for everyone. We urge candidates of all backgrounds to apply, even if your work experience doesn’t align perfectly. More than anything, we’re looking for someone passionate about their work and looking to contribute to our team in a meaningful way.