Customer Service Representative

Local Bounti is a leading controlled environment agriculture (CEA) company. Our mission is to bring our farm to your kitchen and deliver the freshest, locally grown produce in the fewest food miles possible.

Our mission is rooted in sustainability and in turn human welfare. 

By growing local we help eliminate food waste and provide fresh, high-quality produce. Our sustainable greenhouse technology delivers ideal growing conditions for each of our crops, resulting in 90% less water consumption and 95% less land use than conventional agriculture, no need for herbicides or pesticides, and the lowest carbon footprint in the industry.

We are committed to the growth and cultivation of our employee’s well-being, so that our employees feel that they are in a career environment that enables them to thrive personally and professionally. We provide an educational and safe work environment and are dedicated to helping our employees grow within the company. We are proud to offer a comprehensive Total Rewards package to employees working over 30 hours a week.

• Competitive Pay
• Indoor Agriculture Environment
• A culture focused on Work/Life Balance
• Health, Dental, and Vision and very competitive contribution rates
• Health Care Flexible Spending Account or Health Savings Account
• Generous Vacation Time and 5 Sick days each year
• 10 Company Paid Holidays
• Immediate access to participate in the 401(k) plan with up to 5% company match
• Basic and Voluntary Life / AD&D
• Voluntary Accident and Critical Illness coverage
• Voluntary STD/LTD
• Aflac
• Caregiver Support
• Training and Development
• Adoption Assistance Program
• Commuter Benefits (includes part-time and seasonal staff)
• MarketPlace Perks at Work
• Free Employee Assistance Program services that focus on health physically, emotionally, socially, and financially.

Local Bounti employees are empowered, valued, and respected. They have a passion for their work and for Local Bounti’s success. This shared passion for achievement is the lifeblood of our company.

Job Summary:

We are seeking a Customer Service Representative to join our dynamic team! The annual salary for this role will be withing the range of $60,000 and $70,000. In this role, you will be responsible for supporting Local Bounti's customers by managing orders, ensuring accurate and timely fulfillment, resolving issues quickly, and building strong relationships with buyers, distributors, and retail partners. This role acts as a key liaison between sales, production, logistics, and customers to ensure a seamless experience from order to delivery.

Duties/Responsibilities: 

• Serve as the primary point of contact for customer inquiries, order status updates, and service-related questions.
• Manage incoming calls, emails, and support requests with professionalism and urgency.
• Build and maintain positive relationships with retail and distribution partners.
• Enter and process customer orders accurately and on-time.
• Monitor order flow, proactively follow up on delays or discrepancies, and ensure on-time delivery.
• Coordinate closely with production, fulfillment, transportation teams to confirm product availability and shipping schedules.
• Maintain accurate and up-to-date customer profiles, order history, and communication logs.
• Investigate and resolve issues related to orders, deliveries, shortages, quality concerns, or billing.
• Partner cross-functionally to troubleshoot root causes and prevent repeat problems.
• Escalate complex issues to sales or operations leadership as needed.
• Support the sales team with order forecasts, customer updates and account-related tasks.
• Provide recurring or ad-hoc reporting on orders, customer activity, and trends.
• Identify process improvements that enhance customer satisfaction or operational efficiency.

Required Skills/Abilities: 

• Two plus years in customer service, order operations, sales support, or related roles.
• Strong communication skills - clear professional and customer focused.
• High attention to detail with excellent accuracy in data entry and order handling.
• Ability to problem solve, prioritize, and work effectively in a fast-paced environment.
• Proficiency with Microsoft Office; comfortable learning new systems and CRM/ERP tools.
• Must be willing to work every third Saturday on a rotating basis.

Preferred Skills:

• Experience in food, CPG, agriculture, distribution, or logistics.
• Prior experience supporting retail or wholesale customers.
• Familiarity with order management systems or supply-chain workflows.

Education and Experience:

• High School Diploma or GED
• Associate Degree in Business, Communications, Supply Chain or related field preferred

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This role operates in a fast-paced, dynamic work environment that requires the ability to manage multiple tasks simultaneously.
• The employee is required to sit for extended periods while working on a computer.
• The employee will frequently engage in repetitive hand and wrist movements, including typing and computer use.
• The role requires the ability to communicate clearly and effectively in person, by phone, and via email.
• Vision requirements include the ability to read screens, documents, and electronic information.
• Regular, predictable, and reliable attendance is an essential function of this position.